New Client Setup Specialist

The NCS Specialist is responsible for onboarding and guiding new clients to achieve their first successful payroll within Paycom. The NCS Specialist will help educate new clients, customize system setup to client’s needs, and ensure the smooth adoption of the Paycom solution.

RESPONSIBILITIES

• Implement Paycom’s solutions to clients, following Paycom’s guidelines, and in accordance with the client’s expectations
• Proactively anticipates client(s) needs and assesses risk
• Completes conversion of data through Paycom’s internal systems to ensure data integrity
• Holds internal and external partners accountable to project objectives and timelines
• Easily adapts to internal process changes and stays up to date on product developments
• Ensures accuracy of all aspects of client setup
• Actively drives the company vision through the utilization of the Paycom solution
• Communicates and collaborates effectively with clients and colleagues to establish cordial and effective working relationships
• Makes independent decisions on problem resolution that are consistent with Paycom policies and procedures
• Provides guidance and training to team members as they are learning new skills
• Demonstrates initiative by constantly looking for and recommending ways to improve the Implementation process and client experience
• Adheres to all policies of Paycom, including those outlined in the Paycom Employee Handbook

Education/Certification:

• Bachelor’s Degree

Experience:

• In lieu of a Bachelor’s degree, you must have 1 year of continuous employment within New Client Setup Department

PREFERRED QUALIFICATIONS

Education/Certification:

• Bachelor’s Degree in business-related field

Skills/Abilities:

• Strong organizational skills while managing multiple tasks or projects
• Software troubleshooting experience
• Consistently and effectively executes client meetings with business acumen
• Ability to work as part of a cross-functional team
• Intermediate knowledge of the industry, product, and processes
• Detail oriented and consistently delivers high-quality results
• Intermediate project management and planning skills
• Maintains professional appearance and calm demeanor
• Ability to prioritize objectives
• Intermediate problem solving and conflict resolution skills
• Writes clearly and informatively
• Bilingual preferred (Ability to read, write and translate in both English and Spanish)

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc