Director of Product

We are seeking a Director of Product to drive relentless innovation and deliver customer-centric payment solutions. 

Why PayJunction?

PayJunction is relentless and emphatical about helping others.  We exist to drive the success of our partners.  Specifically, the developers who connect to us, businesses who process payments through us, and all of our team members who work with us at PayJunction.

We believe dreams inspire people to start a business, and others to partner with them.  While building dreams, entrepreneurs and business professionals will face many challenges along the way. We believe great partners can make all the difference.

We are your dream partner.  

Your success is our success. 

Our dream is to help you realize yours.

We exist to drive the success of our partners.  We do this by fundamentally changing the way you transact with others.  We just happen to make great payment systems..  If you love helping others succeed, in a culture that celebrates perfecting your craft, consider partnering with us.

Location

PayJunction takes a Flex First approach to work environments. This means that our team members can choose to work from our Santa Barbara office or remotely from home. We ensure that everyone has the resources and equipment to work where they feel most productive. We trust our teams to make the best decision for their work environment. All PayJunction employees must reside in one of the following states: CA, IL, TX, MN, CO, GA.   

Mission

The Product team’s mission is to drive relentless innovation and deliver customer-centric payment solutions. Through in-depth research, collaboration, and a deep understanding of market and user needs, we continuously challenge the status quo. We strive not only to meet industry standards but to set them, ensuring every transaction is efficient, transparent, and built on trust, all while delivering unparalleled value to our clients and partners.

Vision

The Product team’s vision is to lead the frontier of payment innovation, continuously challenging and reshaping industry norms. We envision a future where our disruptive solutions not only redefine transaction experiences but also set the global standard for what's next in payment technology.

Responsibilities

• Develop and execute a comprehensive product strategy, including market research, target audience identification, and product roadmap planning.
• Curate, prioritize, and maintain the product roadmap, ensuring alignment with company objectives and customer requirements.
• Lead a high-performing product team by recruiting, hiring, managing, and providing ongoing training and development.
• Measure and report on product performance through established KPIs and regular reports to senior management.
• Monitor Product Adoption Rate, Revenue, Net Promoter Score (NPS), Churn Rate, Development Velocity, and other relevant metrics.
• Manage time to market, backlog growth, and customer support tickets related to product issues.
• Collaborate cross-functionally with engineering, marketing, sales, and customer support for seamless product execution.
• Develop effective pricing strategies and packaging for products, maintaining competitive pricing while ensuring profitability.
• Collaborate with marketing for product positioning, messaging, and go-to-market strategies to drive adoption and revenue growth.
• Ensure product compliance with regulatory and industry requirements (e.g., PCI, CCPA, HIPAA, NIST-CSF).
• Stay updated with industry trends, emerging technologies, and competitor products for innovation and differentiation.
• Gather and analyze customer feedback, conduct market research, and leverage insights to inform product decisions and improvements.
• Lead the creation and execution of strategic plans and roadmaps, ensuring alignment with company goals and objectives.
• Regularly assess and refine the strategic plan to adapt to changing market dynamics and business priorities.
• Oversee product lifecycle management, including feature introduction and retirement.
• Present product performance and updates to key stakeholders on a quarterly basis.

Qualifications

• Minimum of 7 years of experience in a Product Management Leadership role, with a strong track record of strategic product leadership.
• Experience working in the SaaS or payments/fintech sector for over 5 years, with a portion of that experience ideally at the Director or VP level.
• Proven experience in companies with over 100 employees, demonstrating an ability to build and lead multiple teams with diverse functions, including: Product Managers, Product Owners, Product Designers, Product Analysts or Data Analysts, Technical Product Managers, and Product Marketing Managers.
• Proficiency in Figma to guide design strategy, review product mock-ups and prototypes, and ensure designs align with brand guidelines and overall product vision.
• Expertise in Agile methodologies with experience using Jira to oversee project timelines. 
• Proven ability to review and approve user stories, ensuring alignment with customer needs and business objectives.
• Proficiency in roadmapping tools such as Aha!, ProductBoard, or Roadmunk.
• Familiarity with analytics and data visualization tools like Splunk and Google Analytics.
• Preferred, though not required: MBA or continued education in a relevant field.
• Strongly preferred: Product Management Certifications.
• Preferred: Experience working in a PE (Private Equity) owned company.

About PayJunction

Founded in 2000 by three UCSB graduates, PayJunction has grown from a bootstrapped startup to a recognized and respected leader in the payments industry. PayJunction processes more than $8 billion dollars annually for thousands of businesses with solutions that make it easy to accept credit and debit card payments in-store, online, and on-the-go.

Our people-first culture values long-term relationships over short-term profits. Honesty and integrity are part of every interaction with partners, customers and employees. We foster a collaborative work environment, where creative ideas are welcomed, teams are inspired, and success is celebrated. PayJunction is a place where you can find experienced mentors and supportive friends who are committed to your growth.

Benefits

• Health, dental, and vision paid 100% by company
• 401k with 6% match
• FSA and Dependent Care FSA
• Long-term & short-term disability coverage paid 100% by company
• 8 paid company holidays per year
• 2 paid floating holidays per year
• 1 paid volunteer day per year
• Paid Time Off
• Quarterly “fun budgets” for team bonding events
• Opportunity to be part of a company that is changing a whole industry
• Opportunity for growth within the company
• Opportunity for remote, in-office, or hybrid work 

Office Environment

• The opportunity to choose the work environment that best suits you - remote, in-office, or hybrid.
• All remote & hybrid team members can enjoy:
  • Company-provided equipment for your home office
  • An equipment allowance for home office essentials
  • Free instructor-led yoga classes via Zoom
  • The opportunity to work at one of Glassdoor's Top 30 Best Places to Work in the US, 2020!
• Those who choose to come into the office can look forward to:
  • Bright and open offices in downtown Santa Barbara
  • Stocked snack kitchens 
  • Collaborative work spaces with Herman Miller chairs, height-adjustable desks, and a large 32-inch monitors
  • Dog-friendly office

Company Values

• Build the Dream
• Put People First
• Value Long Term Relationships Over Short Term Profit
• Make it Simple
• Be Data Driven
• Own It

The base salary range for this role is $150-$200k/year plus benefits.  Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills and qualifications.

PayJunction is an equal opportunity employer. We strive to create a work environment where people from all backgrounds and identities thrive. We firmly believe that more diversity and inclusion in our workforce creates a stronger team, product, and culture.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. PayJunction reserves the right to conduct background and/or credit checks on all of its potential employees.