What are the responsibilities and job description for the Weslaco Ford Service Advisor position at Payne Auto Group?
**Job Summary:**
We are currently seeking a Service Advisor for our Weslaco Ford location. The Service Advisor will be responsible for assisting customers with vehicle service needs, providing excellent customer service, and ensuring customer satisfaction.
**Qualifications:**
- High school diploma or equivalent required; associate degree preferred
- Previous experience in a customer service role, preferably in an automotive service environment
- Strong communication and interpersonal skills
- Knowledge of automotive systems and maintenance services
- Ability to multitask and work in a fast-paced environment
- Proficiency in computer systems and software
**Responsibilities:**
- Greet customers and assist them with determining their service needs
- Schedule service appointments and communicate with customers throughout the process
- Advise customers on necessary services based on vehicle inspections and manufacturer recommendations
- Provide estimates for services and obtain customer approval
- Coordinate with technicians to ensure timely completion of services
- Resolve customer complaints and issues in a professional manner
- Maintain customer records and service history accurately in the system
- Stay updated on product knowledge, manufacturer updates, and service procedures
**Additional Requirements:**
- Valid driver's license (at least 3 consecutive years) and clean driving record
- Willingness to participate in training and development opportunities
- Ability to work a flexible schedule, including weekends
- Commitment to providing exceptional customer service and building customer loyalty.