What are the responsibilities and job description for the IT Support Technician position at PCS Managed Services, LLC?
IT Technician Job Description
- Are you looking for a company that values its employees and its culture?
- Do you enjoy technical troubleshooting and problem solving?
- Do you want to surround yourself with passionate, knowledgeable IT experts?
- Are you a strong communicator who thrives when helping others?
This could be a good fit for you - and for us! PCS Managed Services, LLC is a Managed IT services provider serving the Memphis and Mid-South area. We are looking for the right person to fill the role of Tier1 IT Support Technician. This position is in-person at our Memphis office.
Essential Duties and Responsibilities:
The IT Technician position is a key contributor in the success of managing our client’s IT environment. Your primary responsibility is to diagnose, resolve and document support tickets. As a member of our support team, a Tier 1 Support Technician is part of a robust team, who work together to apply the right expertise to every request while exceeding customer expectations on delivering a superior service experience. We stive to provide first contact resolution in Tier1 so our customers can get back to what’s important to them and their customers.
Knowledge, Skills, and/or Abilities Required:
- 2 years as IT Support Specialist, direct end-user support is required
- Keen ability to troubleshoot IT issues and dedication follow an issue all the way to resolution
- Excellent written and verbal communication with team members and customers
- A willingness and commitment to learn new things and grow new skill sets
- Ability to work on multiple priorities and/or projects simultaneously
- Ability to work with little supervision
- Organized, detail oriented and self-motivated.
- Take ownership and be accountable for solving support tickets
- Ability to fulfill night and weekend shifts as part of our on-call rotation
- Ability to resolve 10-20 daily tickets on average
Required Technical Skills:
- Advanced knowledge and competency of all Microsoft Workstation Operating Systems and Applications
- Intermediate knowledge in managing Microsoft Server Operating Systems and Networks
- General knowledge managing firewalls, layer 2/3 switches, access points and other networking devices
- Administration of Microsoft Office 365 email, applications, and Azure AD
- Knowledge or Microsoft Active Directory and Group Policy
- Experience working with computer peripherals, such as printers and scanners
- Strong understanding of hardware, software, and network troubleshooting
- Experience with VPN technologies; configuring, supporting, and troubleshooting
- Strong understanding of DHCP and DNS configuration and management
Nice Skills to Haves:
- Previous MSP (Managed Service Provider) experience
- Experience working with PSA and RMM tools, such as ConnectWise, Autotask, Kaseya
- Advanced knowledge of Azure AD, SharePoint, MDM, MFA
- Virtual Environment Management (VMWare, Hyper-V, Hyper-Converged)
- Certifications: A , Net , Sec , MCP, MCSA, MCSE, Microsoft 365
- Continued education: Associate or Bachelor degree in MIS or Computer Science
Company Benefits
Position is Full-Time, salaried and includes these great benefits:
- Health, Dental and Vision Insurance
- 401K retirement plan
- Life Insurance
- Paid Time Off (PTO)
- 9 paid holidays
- Professional development assistance, training, and certifications
Ready to join the PCS team?
At PCS Managed Services we are always in pursuit of passionate and driven people with a mind for solving problems who keep the customer first. Our team members are leaders and communicators, people who take their work seriously but don’t take themselves too seriously. We value relationships and getting stuff done the right way. If this sounds like you, we hope to hear from you soon.
Interested applicants should submit their resume and application. You can also apply on our website, www.pcs-ms.com/careers.
No recruiters, please.
Job Type: Full-time
Pay: $35,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Education:
- High school or equivalent (Required)
Experience:
- Help desk: 2 years (Preferred)
- computer desktop end user support: 2 years (Preferred)
Work Location: One location