What are the responsibilities and job description for the Will-Call Clerk position at Peach State Truck Centers?
Position Summary: Individual supports retail center activity through assisting customer walk-ins, customer will call orders processing and returns processing.
Duties/Responsibilities
List the essential job duties that are specific to the position.
Education: High school diploma or equivalent.
Years of Experience Required: 1 to 2 years
Experience required in: Customer facing role or warehouse order selecting. Skills Required Preferred Behaviors Required Preferred Motivations Preferred
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Duties/Responsibilities
List the essential job duties that are specific to the position.
- Greet customers entering will call area.
- Issue receipts, refunds, credits, or change due to customers.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators and cash registers.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties.
- Receive, verify, and store incoming material orders; pick required quantity of material for customer processing or staging.
- Cycle-count all parts bins as needed.
- Stage material in proper location for pick-up/shipment and/or loads on trailer.
- Communicate effectively with others within and outside the work group.
- Other duties as assigned.
Education: High school diploma or equivalent.
Years of Experience Required: 1 to 2 years
Experience required in: Customer facing role or warehouse order selecting. Skills Required Preferred Behaviors Required Preferred Motivations Preferred
- Applicants only - NO RECRUITERS** Education Required
- High School or better
- Customer Service
- Active Listening
- Time Management
- Teamwork
- Responsibility
- Problem-Solving
- Organization
- Negotiation
- Emotional Intelligence
- Creativity
- Communication
- Basic Writing Skills
- Basic Math Skillls
- Attention to Detail
- Advanced Writing Skills
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Thought Provoking: Capable of making others think deeply on a subject
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Functional Expert: Considered a thought leader on a subject
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
- Financial: Inspired to perform well by monetary reimbursement
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
