Worker's Compensation Coordinator

Founded in 1953, Peachtree Orthopedics is the oldest Orthopaedic practice in the Southeast. We’ve grown over the years, but our high standards of excellence and commitment to quality personalized care have remained the same. Awarded one of Atlanta’s Top Workplaces by the Atlanta Journal Constitution 3 years in a row, we offer excellent growth and advancement opportunities.

This is a Customer Service position that provides support for Worker’s Compensation product lines, including but not limited, the scheduling of all Workers’ Compensation appointments for new and existing patients.

Essential Duties and Responsibilities

• Receives all incoming calls, emails, and portal requests to schedule new and returning  Workers’ Compensation patients.
• Follows up as appropriate to complete or correct required information for Workers’ Compensation case policy for all new patients and returning patients.
• Contacts employer and/or insurer to obtain authorization to evaluate and treat the patient for workers’ compensation injury.
• Inputs all Workers’ Compensation patient information and case authorization information into the computer system.
• Ensures that all Workers’ Compensation case authorization forms and previous medical records are faxed to appropriate Peachtree Orthopedics in a timely manner or added to the charts, so that patients can be seen as scheduled.
• Assists front desk personnel in updating Workers’ Compensation information on patients who have not been seen in the office for a period of three months or longer.
• Assists patients who arrive for appointments without completed and approved workers’ compensation forms.
• Interfaces extensively with employers, workers compensation case supervisor(s), ancillary scheduling companies( i.e., PT and MRI orders), and patients, then follow through on requests for information.
• Scanning received medical documents such as diagnostic reports, PT progress notes, FCE reports, and forwarding them to the appropriate clinical teams.
• Assists with special projects pertaining to the Peachtree Orthopedics Workers’ Compensation Product line.

Education and Experience

• High school diploma or general education degree (GED). Minimum of two years experience as a customer care representative in a medical office.
• 2 years of Customer Service experience is required. Worker's Compensation experience is preferred. Orthopedic knowledge preferred. Knowledge of medical terminology a plus.  Knowledgeable of the customer service industry. Previous call center or medical practice experience is preferred.