Assistant Manager of Leasing & Operations

Description

The Assistant Manager of Leasing and Operations is an onsite leader that plays a key role in the success of the asset. This invaluable role collaborates with the property manager to ensure creative targeted campaigns and events are executed and align with the PeakMade brand. Through a collaborative effort you will work with the onsite team to achieve established revenue, occupancy, resident retention and leasing goals.

You will be a pinnacle part in the propertys success by ensuring that the financial functions and day to day operations are running smoothly and efficiently. The Property Manager will be reliant on this role to be their right hand in all things operations to ensure world-class service for our residents.

What You'll Do:

• Assist in preparation and processing of all leases and related paperwork for approval by property manager
• Assist the property manager in preparation of weekly and monthly reporting requirements
• Responsible for helping property meet budgeted revenues, expenses, and Net Operation Income
• Assist in the recruiting and interviewing process
• Write up and file services requests from residents upon receipt, and take necessary steps to ensure timely response by appropriate staff
• Assist with supervising the maintenance staff in scheduling and, when necessary, directly scheduling property repairs with outside contractors as needed
• Address complaints and resolve issues in a timely and professional manner
• Assist with leasing responsibilities to maximize occupancy
• Participate in quarterly property inspections as well as during move-in and move-out
• Assist in maintaining key control of occupied and vacant units
• Assist with the development and execution of annual marketing plans within budget
• Lead and develop full time and part time leasing staff; Assist in the recruiting and interviewing process
• Utilize the established sales and marketing strategies to increase property traffic, maintain closing ratios, and achieve the budgeted occupancy
• Stay current and knowledgeable with leasing and marketing trends
• Supervise the planning, preparation, and implementation of lease up events, renewal parties, property events, competitions, and Resident Programs
• Utilize knowledge of trending marketing techniques to impact sales and leasing efforts, specifically related to college students.
• Give informative property tours to potential prospects onsite and create value add by anticipating needs and addressing concerns the customer hasnt even thought of yet
• Lease and renew beds/apartments via in person, on the phone or online

What You'll Need:

• Previous experience in the multifamily property management industry; Student housing experience preferred.
• A high school diploma or equivalent.
• Communication skills that foster an environment of connection and belonging, teamwork and productivity.
• The knowledge of operation and financial concepts such as: budgeting, revenue, and NOI.
• Ability to create a respectful sense of urgency with rent collection
• Impeccable attention to detail and strong organization skills.
• A willingness to learn and an openness to feedback, coaching & mentorship.

Who You Are:

• Tenacious. You are determined to succeed and motivated by the success of your team and community.
• Flexible. Youre able to adapt and manage through a fast paced, constantly changing environment.
• A leader. You have the ability to lead by example, own your role and demonstrate the Peak mindsets in every situation you come across.
• Technically savvy. You can navigate through various social media platforms, Microsoft applications and property management software
• Customer focused. You value your relationships and are passionate about making people your top priority in everything you do. You treat your team, residents and communities with respect.

What You'll Get (Peak Perks):

• Paid Parental Leave
• 15 Days of PTO 2 additional Me Days
• 401(k) Match
• Wellness initiatives, healthy team competitions and virtual yoga classes through Peaks LiveWell program
• Onsite mentorship program
• Leadership training
• Additional rewards and recognition
• 10 Year Peakiversary Trip

Peak is dedicated to building a diverse and inclusive community for our teams, residents and community. associates, customers, and stakeholders. Our purpose is to ensure that Peak is a place where we can learn, feel valued and be part of the change. You belong here.

Qualifications