Electronic Banking Specialist

Position Overview

The Electronic Banking Specialist is responsible for providing exemplary service and various back-office processing of electronic banking functions that may include; but are not limited to, research requests, ACH transactions including returns and adjustments, remote deposit capture, debit card maintenance, Reg E disputes, online and mobile banking support and maintenance, fraud monitoring and core system maintenance. The Electronic Banking Specialist is also responsible for supporting Treasury Management, Platinum Services and other business lines of the institution.

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Responsibilities*

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1. *50%

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Problem solve NetTeller issues and customer debit card/ATM operational issues.

• Perform daily card maintenance including password resets, limit increases, travel restrictions.
• Perform daily mobile banking maintenance including increasing deposit limits, review and delete of deposits.

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2. *30%

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Perform bill payment maintenance including adding/deleting accounts.

• Daily and monthly proof of DDA and GL accounts.
• Process returned debit card mail and maintain a log.
• Process Reg. E POS/ACH disputes ensuring NACHA compliance.
• Responsible for online and mobile banking problem solving and site maintenance.

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3. *20%

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Handle all aspects of incoming EIP-ACH item processing.

• Perform update and maintenance in compliance with the network and financial institution operating policies and regulations.
• Responsible for project coordination of new product migrations and feature updates.
• Other job functions including but not limited to: returning invalid prenotes, compromised and expiring card reissue, annual ACH reviews, OFAC IAT review and review daily Falcon fraud alerts.

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Supervision*
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Direct Reports: *

None

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Indirect Reports: *

None

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External and Vendor Relationships: *

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Qualifications*

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Required*

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High school diploma or equivalent required.

• Bachelors degree or college coursework preferred.
• ACH knowledge and/or certification preferred.
• Minimum of 1-2 years of related electronic banking experience.
• Working knowledge of regulations and procedures as they pertain to banking, electronic banking.
• Good oral and written communication skills.

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Desired*

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Provide the highest level of quality service for internal/external customers; respond to customers’ needs, questions and concerns in an accurate, effective and timely manner.

• Exercise good judgement, maintain a positive attitude, discretion and initiative in servicing customers.
• Have a “one team” mentality and adhere to the banks core principals.
• Prioritize work, meet deadlines, achieve goals and maintain a professional composure while working under pressure in a complex environment.
• Quickly make decisions, applying skills learned while being accountable for accurate daily work.
• Detail oriented with strong organizational, problem solving, data review and time management skills; with the ability to manage multiple assignments, and reporting requests ensuring that priorities are set and commitments and deadlines are met, with minimal supervision.
• Contribute to the success of the department with willingness to cross train and share in the department responsibilities.
• Effective oral and written communication skills with the ability to communicate over the phone, in person and via e-mail.
• Proficient use and understanding of Jack Henry and MS office practices (Word, Excel, Outlook), with the ability to learn and adapt to new technologies.
• Perform other related electronic banking duties as assigned.
• bi-lingual a plus.

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Special Position Requirements*
List working conditions associated with this position

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Sitting for prolonged periods

• Driving for prolonged periods

• Bending/Standing for prolonged periods

• Walking for prolonged periods

• Reading small print

• Carrying up to 50 lbs..

• Lift up to 50 lbs.

• Push/Pull up to 50 lbs.

• Filing for prolonged periods

• Telephone for prolonged periods

• Computer for prolonged periods

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Job Type: Full-time