What are the responsibilities and job description for the Order Management Specialist position at Pear Staffing?
Description
We have an immediate opening for an Order Processor. In this role, you will review orders, input them into Company ERP system, and process the orders to ensure the shipment is fulfilled properly and delivered on time. You will collaborate with carriers to coordinate pick-up and delivery, monitor delivery dates. You will also communicate daily with our sales team to update them on the status of client orders
Order Processor Duties and Responsibilities
- Review daily orders from customers, verifies and acknowledges that orders can be fulfilled on time and in full.
- Input orders into company ERP system
- Reviews daily all open orders and prints outs pick tickets for that day’s orders to be pulled by operations.
- Create shipping paperwork for outbound deliveries
- Track shipments and update master list
- Handle any issues or discrepancies with shipments
- Respond to all inquiries for all status order and resolve all customer issues
- Communicate delivery updates with sales team and customers
Requirements
- High school diploma or
- 2 years of customer service, shipping or logistics experience (preferred)
- Proficient with Microsoft Office, especially Word and Excel
- Data entry experience
- Excellent communication and organizational skills