What are the responsibilities and job description for the Specialist, Partnership Management position at Pearson?
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The Specialist, Partnership Management (Growth Services Program Manager) is responsible for the successful implementation and maintenance of client programs. Specialist, Partnership Management (Growth Services Program Manager) serves as the principal communication channel between the client and the Growth Services team and ensures client satisfaction with delivered services. Develops and maintains complete, up-to-date documentation, including project plans, scope of work, and business rules and ensures that the various departments involved fulfill their commitments and maintain adequate service level agreements relative to timelines, quality standards and budget.
Account Management
- Maintain strong relationships with clients, ensuring client satisfaction with delivered services
- Maintains working relationship with internal teams, including Growth Services Operations, Finance, Software Development, Customer Services, and others.
- Customer Satisfaction
- Fulfillment of Contract Obligations - Manage all aspects of contract fulfillment including successful contract implementation and continued compliance with contracted service standards
- Optimization of internal resources – saying “no” to customers
Launching New Client Programs
- Organize requirements meetings
- Coordinate gap resolutions
- Manage implementation schedule
- Frequent client face time
Required Education & Experience
- BS or BA or equivalent experience
- 3 years of experience in project management, business development, account management or related area
- Ability to travel up to 5%
- PMI certification is a plus
Desired Knowledge, Skills & Abilities
- Strong Customer Service focus including experience in balancing the needs of internal and external clients
- Outstanding written, verbal and interpersonal communication skills
- Must possess leadership, problem-solving, time-management, planning and project-management skills
- Experience managing professional services contracts
- Influencing others/relationship building
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York State, New York City, Vermont, Washington State, and Washington DC laws, the pay range for this position is as follows:
The minimum full-time salary range is between $65,000 - $72,000.
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Applications will be accepted through Friday, Jan 30th, 2026. This window may be extended depending on business needs.
Same Posting Description for Internal and External Candidates
Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job: Relationship Management
Job Family: GO\TO\MARKET
Organization: Assessment & Qualifications
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 22361
\#location
Salary : $65,000 - $72,000