Technology Support Specialist

Technology Support Specialist

REPORTS TO:

Director of Technology

QUALIFICATIONS:

• Ability to work with a diverse group of people at varying technical levels and skills.
• Exceptional interpersonal skills, with a focus on customer service, rapport-building, listening, and questioning skills.
• Highly motivated and focused, with the ability to work in both a team environment, as well as independently with minimal supervision.
• Lift 50 pounds regularly.
• Work in an environment that will require being on your feet for long periods of time, climb ladders, use a scissor lift, and work under desks and in tight spaces.

Required:

• High School Diploma.
• Associates degree in computer science or related field. (In lieu of an Associates degree or higher,

4 years of experience in a desktop support role or a similar field).

• Comp TIA A and/or Network Certification.
• Experience in computer and network support.
• Proficient with standard computer and printer hardware.
• Proficient in network cabling, wired/wireless networks.
• Experience working in a domain environment and have experience working with Active Directory.
• Proficient in current operating systems and office suites (i.e. Windows 10, Mac OS, G-Suite

Administration, Microsoft Office, etc).

Preferred:

• Working knowledge of Windows Server 2012/16/19.
• Experience with image deployment.
• Experience with G-Suite.
• IP addressing and routi9ng and NIC management.

An Equal Opportunity Employer

Duties/Responsibilities:

• Remain current on industry trends, standards, and required certifications
• Install and maintain new hardware and software, including but not limited to new PCs, OS deployment/imaging, Chrome OS enrollment/deployment.
• Install and maintain network infrastructure as required, including network wiring and termination, switches, wireless APs, servers, phones, printers/copiers and cameras.
• Maintain security best practices, including but not limited to managing end user access to all resources, both internal and external.
• Effectively triage hardware and/or software applications to efficiently resolve end user issues, as well as prioritize helpdesk and project work.
• Thoroughly track, document, and communicate all work performed, from end user requests, project work, and knowledge management.
• Efficient in resourcing and identifying necessary information to resolve issues in a timely manner.
• Learn and become proficient in software and hardware used by the district.
• Perform work at the desktop level such as repairing physical hardware and configuring systems and applications.
• Train, troubleshoot, and supervise various student interns with break-fix and streaming of school events.
• Maintain accurate inventory of all district IT assets.
• Networks and seeks out knowledge from other users and groups in the education industry.
• Effectively prioritize project work and help desk requests.
• Respects and maintains confidentiality in the performance of all assigned duties.
• Perform other appropriate tasks as assigned by the Network/Systems Administrator or other district administrators.

SALARY:

We pay a competitive rate based on experience.

Interested candidates should upload all materials by 3:00 p.m. on December 10, 2021 to the attention of Carla J. Schaefer, Director of Business Operations. A letter of interest, resume detailing educational background and experience, and letters of reference should be submitted.

ON-LINE APPLICATION LINK: http://www.applitrack.com/pekinhigh/onlineapp/

December 3, 2021

An Equal Opportunity Employer

WHY JOIN THE PCHS TEAM?

Our top-notch educators function as a large family, and our vibrant, positive culture is dedicated to the success of all students.

Our extensive programs and courses connect to the ever-changing world and prepare students for post-high school pursuits in college, training, careers, and military.

Various student programs serve our school and community while providing training for our students, including an in-house daycare/preschool for employees’ children (ages 6 weeks through Pre-K), a restaurant within the school where you can have lunch or plan a cross-curricular culinary experience, an automotive program where you can have your car serviced, a graphic design class that can create your brochures or posters, and many more.

We are a 1:1 school, and we strive to offer the most effective technology to benefit instruction and ensure digital citizenship.

We offer support for teachers new to PCHS in the form of peer mentorships, instructional coaching, and a wide variety of professional development opportunities.

We are financially stable, consistently earning ISBE’s highest financial profile recognition status.

Learn more by watching our informational video and following PCHS on social media! https://www.youtube.com/watch?v=3ASpAhkl7fc

An Equal Opportunity Employer

Job Type: Full-time

Pay: From $21.75 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location