What are the responsibilities and job description for the Salesperson / Service Advisor / Assistant Manager position at Pelc Tire?
This position is responsible for promoting and selling products or services to customers. This role requires excellent communication and interpersonal skills, a customer-focused approach, and a strong ability to build relationships. The position plays a crucial role in achieving sales targets, maximizing revenue, providing exceptional customer service, and ensuring customer satisfaction.
Key Responsibilities:
-Greet customers, understand their needs, and provide product and/or service recommendations based on their requirements.
-Actively engage with customers to build rapport, answer inquiries, and provide information about the features, benefits, and pricing of products and/or services.
-Utilize effective sales techniques, such as upselling, cross-selling, and suggestive selling, to maximize sales opportunities.
-Upselling and cross-selling: Identify opportunities to upsell and cross-sell additional products and services. For example, if a customer is purchasing tires, you can recommend a free alignment check, ask for nitrogen, etc.
-Build relationships: Focus on building strong relationships with customers based on trust and personalized service. Engage in friendly and professional conversations, actively listen to their concerns, and provide honest advice. Follow up with customers after the sale to ensure their satisfaction and address any post-installation questions or issues.
-Provide transparent pricing: Clearly communicate the pricing of tires and services, including any installation or additional fees. Avoid surprises or hidden costs that may lead to customer dissatisfaction. Provide a breakdown of the charges and offer options at different price points, ensuring customers can make an informed decision that fits their budget.
-Provide exceptional customer service throughout the sales process, ensuring a positive customer experience.
-Build and maintain strong relationships with customers by following up and providing personalized assistance, addressing concerns, and providing post-sales support (follow up)
-Proactively identify opportunities for repeat business and referrals through customer relationship management.
This position does NOT require experience. All that’s required is a positive attitude, self motivated, and results-driven.
Key Responsibilities:
-Greet customers, understand their needs, and provide product and/or service recommendations based on their requirements.
-Actively engage with customers to build rapport, answer inquiries, and provide information about the features, benefits, and pricing of products and/or services.
-Utilize effective sales techniques, such as upselling, cross-selling, and suggestive selling, to maximize sales opportunities.
-Upselling and cross-selling: Identify opportunities to upsell and cross-sell additional products and services. For example, if a customer is purchasing tires, you can recommend a free alignment check, ask for nitrogen, etc.
-Build relationships: Focus on building strong relationships with customers based on trust and personalized service. Engage in friendly and professional conversations, actively listen to their concerns, and provide honest advice. Follow up with customers after the sale to ensure their satisfaction and address any post-installation questions or issues.
-Provide transparent pricing: Clearly communicate the pricing of tires and services, including any installation or additional fees. Avoid surprises or hidden costs that may lead to customer dissatisfaction. Provide a breakdown of the charges and offer options at different price points, ensuring customers can make an informed decision that fits their budget.
-Provide exceptional customer service throughout the sales process, ensuring a positive customer experience.
-Build and maintain strong relationships with customers by following up and providing personalized assistance, addressing concerns, and providing post-sales support (follow up)
-Proactively identify opportunities for repeat business and referrals through customer relationship management.
This position does NOT require experience. All that’s required is a positive attitude, self motivated, and results-driven.
Salary : $600 - $1,400
Parts Manager – Service Manager – Service Advisor
The Reynolds and Reynolds Company -
Mobile, AL