What are the responsibilities and job description for the Houseboat - Front Desk position at Peloria Bridge Bay LLC?
Position Prerequisites:
1. Previous front desk experience preferred.
2. Computer knowledge on basic software systems.
3. Ability to work with guest in all areas with a positive approach.
4. Ability to concentrate on detail and follow-up work while maintaining a high standard of guest satisfaction.
5. Ability to work as a team.
6. Ability to work with cash.
7. Previous Supervisory experience preferred.
Purpose:
Conduct tasks associated with lodge, houseboat/small boat check-in and Moorage contracts, and ensure quality customer service.
Major Duties:
This position will be a lead position, and this individual will be responsible for the supervision and the execution of the following:
1. Process lodge, houseboat/small boat rentals check-in/check-out.
- Conduct reservations and take payment information over the phone, in person, and with online tools.
- Help with customer questions and troubleshooting the website.
- Create Moorage Contracts
2. Cash/credit handling.
3. Understand phone and marine radio operations.
4. Run daily reports, i.e., occupancy, guest ledger, houseboat contracts, departures.
5. Perform clerical duties as required, including filing, some typing and calculation.
6. Understand the operation of the property management system program.
7. Verify and audit reservations and Moorage Accounts.
8. Always operate with an emphasis of great customer service.
9. Use a “clean as you go” method when performing your work duties.
10. Be knowledgeable and adhere to safety policies.
11. Lead departmental, resort and training meetings.
12. Maintain a cooperative, team-like attitude in working with supervisors and fellow employees (both within the department and in other resort departments).
13. Lead by example with a positive attitude.
General:
1. Be aware of daily activities and events at the resort.
2. Be knowledgeable of all resort operations.
3. Perform all reasonable job requests assigned by management.
4. Must be able to lift 30 pounds without assistance.
