Audiovisual (A/V) Technician

Description

 Come join the PenBay team as a full-time AV Technician! As a full time employee we offer PTO, Health benefits and employer contributed 401K. This position requires a Top Secret clearance!!  

Job Summary: The Audiovisual (A/V) Technician will operate and maintain all audiovisual (A/V) and information technology (IT) equipment at the Davis Conference Center (DCC) to ensure fully mission-capable status. The technician will support a variety of events, including high-profile conferences, meetings, and presentations, ensuring seamless operation and impeccable customer service.

Duties and Responsibilities

Setup and Operation:

• Setup and operate A/V equipment, including microphones, sound speakers, video screens, projectors, video monitors, connecting wires and cables, sound and mixing boards, and related electronic equipment for events, meetings, conferences, presentations, and news conferences.
• Ensure all A/V and IT equipment is tested and ready at least one hour before events start.
• Provide Secure Video Teleconferencing (SVTC) services.
• Configure and operate control systems, lighting, and sound systems.

Maintenance and Troubleshooting:

• Perform preventive maintenance inspections (PMIs) on 25% of equipment items per quarter.
• Troubleshoot and resolve equipment malfunctions efficiently, ensuring minimal disruption to events.
• Maintain and update equipment inventory and provide technical data and system drawings for SVTC system accreditation.

Customer Service:

• Deliver flawless customer support and service for each event.
• Respond to Priority 1 events within 5 minutes, Priority 2 events within 10 minutes, and resolve issues accordingly.
• Assist customers with A/V equipment operation and provide training as needed.

Collaboration and Coordination:

• Work closely with conference project officers to determine presentation requirements and support needs.
• Coordinate with IT and other support personnel to ensure all technical aspects of events are covered.
• Maintain effective communication with DCC staff and leadership regarding event support and security matters.

Documentation and Reporting:

• Prepare and submit equipment status reports, activity reports, and conference after-action reports.
• Maintain compliance with security requirements, including managing access to classified information and systems 

  Key Skills:

• Professional and courteous customer service.
• Strong organizational and time-management skills.
• Effective communication, both verbal and written.
• Ability to work collaboratively in a team environment.
• Adaptability to changing event requirements and priorities 

• Must possess or be able to obtain a Top Secret security clearance. 

Requirements

 Experience and Qualifications:

• Minimum 3 years of successful experience in professional/commercial A/V systems implementation, operations, and maintenance.
• Strong knowledge of event management practices and audiovisual technology.
• Excellent troubleshooting skills and the ability to work under pressure.
• Proficiency with Hirsch Velocity Software and managing Hirsch Security System.
• Security certification preferred.
• Physical fitness to lift 50-80 pounds, stand, walk, and navigate tight spaces.

Special Requirements:

• Must possess or be able to obtain a Top Secret security clearance.
• Must be available to work during extended hours, weekends, and holidays as needed.
• Commitment to maintaining high standards of performance and professionalism.