What are the responsibilities and job description for the Commercial Sales Customer Service Representative position at Pencor Services?
Company: PenTeleData
Shift: Monday-Friday, 8AM-5PM
* Note: this is a WFH opportunity at this time but be aware that this could change with the needs of the company in the future.*
**Candidates must live in Pennsylvania and reside within a 50-mile radius of our base office in Palmerton and have a High Speed Data Connection with a Minimum of 100 Mbps and a quiet dedicated office space.
A friendly and professional Customer Services Representative is needed in the Commercial Sales Department.
Responsibilities Include:
- Answering Telephones
- Processing changes to existing accounts and setting up new services
- Assisting with phone sales and servicing of Commercial Accounts
- Processing all requests and corresponding with customers via Commercial email-boxes
- Contacting existing customers to verify information
- Corresponding with customers in reference to issues
- Assisting with Commercial Abuse
- Invoicing Commercial and Educational services
- Processing credit card payments and answering questions in regards to billing inquiries
- Assisting in the process of all cable and fiber inquires and work orders
- Other duties as assigned by Management
Qualifications:
- H.S. Diploma or G.E.D.
- Working knowledge of Microsoft Word and Excel
- Good Customer Service Skills a must
- Good Communication Skills a must– oral and written
- Excellent Follow-up and Time Management Skills are a must
- Excellent Typing/Data Entry Skills
- Strong Math skills
- Ability to work well both independently and as part of the team
- Ability to adapt well to change and the changing needs of the company
Salary : $17 - $0
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