What are the responsibilities and job description for the Customer Success Engineer position at Pendo?
Customer Success Engineers (CSE) work with our Customer Success Managers and help ensure an incredible experience with Pendo through technical guidance and consulting to customers. We work with customers directly to proactively review use of the product and address any technical best-practice questions that arise along the way. Our entire organization has a customer focus, and CSEs provide the technical arm to our CSMs to ensure every question gets answered while ensuring customers get the value they need from Pendo. CSEs also assist with internal Technical Training and supporting our customer knowledge base.
Responsibilities (what you’ll do):
- Work directly alongside our Customer Success Managers to provide consultative technical guidance to customers. Be the voice of the customer to the Product and Engineering organizations
- Prepare and provide recommended product & installation best practices
- Work to provide reactive answers to questions that may arise during regular checkups during a customer’s deployment and adoption of Pendo.
- Support internal knowledge through training and internal office hours
- Support our customer knowledge base through content update requests and training deliverables
- Provide additional assistance for at-risk customers
- Reroute requests to other teams (Support, Professional Services, Product, etc. ) when appropriate
Minimum Qualifications
- 1 year of professional experience in JavaScript, HTML, CSS and/or Mobile Development
- 1 year of professional experience working in a team setting
- Ability to learn technical concepts and translate them to business solutions for customers
- Coder or tinker-er (professionally or hobby)
Preferred Qualifications
- Global Team Experience
- Experience working with HTML or CSS
- Experience working within a Customer Success organization
- Thirst for knowledge, comfortable learning new technologies
Pendo Description:
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers -- a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software.
Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech. You will gain experience in a diverse and exciting set of technologies and clients and have a real impact on Pendo's future. Our culture is passionate, dynamic, and fun.
EEOC
We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility
Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
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