Health Services Manager

Description

A leader in child development, Penfield Children's Center creates a positive start in life for infants and children, many of whom have developmental delays or disabilities, by providing early education, health services and family programming. To carry out its mission, Penfield delivers research-based programs at the critical time of early brain development when physical, cognitive, language, social, and self-help skills are formed.

 

Penfield Children’s Center is named in honor of Dr. Wilder Penfield (1891-1976), a world-renowned neurosurgeon who strongly advocated early intervention for children with developmental delays and disabilities. His quote, “never underestimate the capacity of the very young, and never, never let them down,” has been the foundation of Penfield’s mission since 1967. His knowledge and wisdom underlie our philosophy of care for infants and young children even today.

 

Today, serving more than 1,700 children annually, Penfield offers high quality integrated services and a safe and stimulating environment for children, families and community partners to maximize early development and learning.

 

What we Do

• We communicate effectively, give feedback honestly and receive it with an open mind
• We use data and processes to drive decisions
• We celebrate success and learn from our mistakes
• We work to find balance in our personal and professional life
• We provide the same care and compassion to our colleagues and ourselves that we share everyday with the people we serve

 

The Health Services Manager is responsible for ensuring the health and well-being of all children enrolled in Penfield Children’s Center programs.  Through direct care, collaboration with other managers and staff support and education, the primary emphasis of the position is to ensure that each child receives the appropriate medical, dental, mental health, developmental, and nutritional care as appropriate.   All services must be in compliance with Birth to Three, Medicaid and nursing guidelines and should be provided in a manner which is sensitive to the cultural, physical, psychological and social developmental needs of the children and their families.  The Manager consistently strives toward quality improvement and increased efficiency within the department.  The Health Services Manager reports directly to the Director of Health Services.

 

Working relationships

Community professionals

Agency Staff

Families

Volunteers

General public

Physicians

Clinics

Universities

Schools

Medical Providers

BMCW

 

Prime functions

 

Ensure the Early and Periodic Screening, Diagnostic and Treatment (EPSDT) Health Adherence of children attending Penfield:                                      

• Perform necessary skilled nursing services as needed, maintaining evidence based, best practice standards with regards to WI Nursing Statutes.
• Monitor each child’s need for physical examinations and immunizations per child care regulation
• Monitor weight/height gains for children with weight/growth concerns
• Perform nursing procedures and supervise all necessary health care procedures to maintain client’s health status within the agency (i.e. suctioning, tube feeding, oxygen use, dressing changes and dispensing of medication).
• Maintain record of current scheduled and PRN medication authorizations for all center based children.
• Oversee recording of injury/illness incidences in Day Care Medical Log Book as required by Day Care Rules and Regulations.  In conjunction with the Child Care Director annually review for patterns of injury/illness within the agency.
• Oversee vision and hearing compliance as dictated by program requirements
• Provide intensive support to families of children with chronic health conditions and special needs, including targeted goal setting, and assist families with building family advocacy skills to navigate community systems of care for their children
• Participate in  Individual Care Plans for children with chronic health conditions, and follow up to ensure that children’s health conditions are effectively managed.

• Establish monitoring systems to oversee EPSDT adherence, including follow up on expired or
• coming due preventive health visits and follow up.

 

 

Coordinate the health, wellness and medical care of children:

• Obtain health/medical history information as necessary from other agencies, hospitals and clinics during the intake process, prior to entry.
• Request and review ongoing medical information such as clinic records, physician’s observations and test results, and disseminate this information to staff.
• Confers with hospitals, clinics, city health departments, physicians and all other health care providers concerning each child’s health needs.
• Work in coordination with the Family Engagement team to assure that a determination of a medical and dental home and insurance is made within 30 days of a child entering the program and a determination of the child’s EPSDT status is made within 90 days of a child entering a program. 
• Support Family Advocates to assure that all families have quality medical and dental homes, and maintain consistent health insurance coverage, if eligible.
• Develop strategies with the Family Engagement team and parents to ensure that all children are up to date on EPSDT requirements, including receiving timely evaluation and treatment for identified concerns.

• Establish and maintain working relationships with community partners to strengthen access to resources and training identified as priority goals in the area of health and nutrition by families.

• Provides health needs consultation/support to Therapists, Teachers, Service Coordinators, Counselors  etc. for children in-center or in home programming
• Assists parents in scheduling medical appointments for children as needed.
• Supports family engagement and health staff to assist families to set individualized evidence-based goals and make demonstrable changes in family life practices linked in the research to school readiness.
• Monitors the nutritional needs of children with special diets.
• Provide consultation to the agency’s dietary program.

 

 

 

Provide direct supervision of Respite and Nursing staff, and students:

• During orientation period and annually thereafter evaluate work performance of Respite and nursing staff.
• Provide orientation, training, on-going support, mentoring and guidance to staff.
• Supervision of nursing students involved in practicums from colleges and universities.
• Design and supervise staff educational in-service and training programs.
• Prepares the medical portion of staffing and conference reports.
• Working with Human Resources recruit, interview, and select candidates for Respite and Nursing positions and address personnel issues that may arise.
• Handle staff issues and concerns in a prompt fair manner according to the agency’s employee guidelines.
• Working with Human Resources, maintaining staff files to meet all state licensing requirements.
• Work with Volunteer Services Specialist in the training, placement, and supervision of volunteers.
• Monitor schedules, overtime and paid time-off requests.
• Provide a model of excellence and leadership.

 

Provide and coordinate Health Education and Training and supervision of staff / students on proper health procedures:

• Integrate health education into the program and provide health education for parents, staff and children.
• Promote environmental health and safety practices. Instruct employees on proper health procedures such as universal precautions, appropriate hand washing techniques, diapering, etc.
• Supervise the health and safety aspects of employees during the completion of their daily duties.
• Provide staff training and reviews for nursing procedures including: medication administration, nebulizer treatments, g-tube feedings, suctioning, CPR, hand washing and diapering procedures.
• Complete TB testing on new employees.
• Ensure staff remain certified in BLS(CPR)  and First Aid.

 

Maintain appropriate documentation and record keeping

• Maintain record of current Wisconsin Day Care Immunization Records or WIR Registry Papers and Emergency Treatment Authorizations (B-3) for center-based children.
• Prepare statistical information for annual Wisconsin Day Care Immunization Assessment and for center needs.
• Develop and implement an annual screening plan for controlled screenings (eg 45 days screening).
• Establish effective health emergency procedures, including methods for handling suspected or known child abuse; conditions for short-term exclusion and admittance; medication administration procedures; injury prevention measures; and hygiene procedures.
• Conduct Health & Safety Audits as outlined by program’s policy and /or state licensing requirements in, but not limited, to immunization, medication, first aid supplies, health concerns, allergies, etc.
• Compile and analyze data on the effectiveness of the health service component.
• Track the provision of all child health and developmental services and ensure that follow-up services are received in a timely manner.
• Implement a comprehensive system of services for preventing health problems, and intervening promptly when they do exist.
• Ensure all confidentiality requirements are met and those who need information can access it.
• Maintain accurate electronic and hard copy records and case notes to support positive child and family outcomes. Assure that all Health related items documents/information is accurately captured and documented in electronic and hard copy records.
• Complete data entry for health related items as required and support the Education, Family Engagement and Health team with data entry as needed.
• Record, monitor and follow up on  health items for reporting requirements.
• Submit reports as needed and requested, such as monthly summary tracking reports, etc.
• Support the Family Advocates  in assuring that all  health related PIR data is up to date in the data system.

 

 

Work with staff to support positive client/staff relations:

• Support staff in the development of cultural competence.
• Assist staff in developing effective, positive parent relationships and support staff in accessing training resources for the development of these skills.
• Provide access to resources for staff in areas of nursing, educational, and family related issues.
• In conjunction with the executive and management team help to develop agency policies and procedures.
• Develop and update policies and procedures specifically related to the special care nursery department and / or nursing cares.
• Assure that all staff treat clients with respect & dignity.  Assist staff in accessing training on interpersonal skills and developing working relationships with families.
• Facilitate meetings between families and staff as needed.

 

Order supplies and equipment for the nursing department, oversee the general maintenance of the special care nursery, maintain medical supply inventory:

• Order equipment and supplies necessary to ensure the smooth operation of the program.
• Oversee the replacement and repair of equipment as needed.
• Maintain supply and equipment inventory
• Assure that the storage area, resource room and all other supply areas are neat and orderly.
• Work with cleaning and maintenance to ensure proper cleanliness standards.
• Maintain client owned equipment and work with families to support their equipment needs.

 

Represent the agency in professional organizations, committees, and groups, which promote best practices, quality nursing services, special needs services, and promote the services of Penfield Children's Center within the community:

• Represent Health Services during agency meetings for the purposes of improving staff communication and compliance with policies and procedures.
• Attend and participate in community meetings, professional organizations, committees, and groups, which enhance and promote the overall efforts of the organization in relationship to Special Care Nursing services
• Give presentations to community groups about the services offered at Penfield.

 

With the Director of Health Services monitor the department budget:

• On an annual basis, make projections and recommendations for the assigned department(s) budget for the upcoming year.
• On a monthly basis, review the assigned department(s) budget to ensure that department (s) expenses are within the parameters of the adopted budget.
• Prepare reports and make presentations discussing successes, shortfalls as noted in line item variances.

 

Assist the agency as needed:

• Participate in the agency evaluation process
• Participate in committees within the agency as needed
• Participate in community workgroups on pertinent topics as requested
• Perform all other duties as assigned

Encouraged to volunteer 4 hours of time per year to a Penfield activity

Qualifications

Qualifications

• Bachelor's Degree in Nursing from an accredited college or university
• Current licensure by the State of Wisconsin as a Registered Nurse
• Three years experience of pediatric nursing
• One year of direct supervisory experience
• One year of experience in public health nursing preferred
• Management and budget experience.
• Knowledgeable in working with special needs children
• CPR/First Aid Instructor Certification (may be acquired after hire)
• Certified Pediatric Nurse(Preferred)
• Excellent organizational skills and attention to detail

• Excellent communication skills – written and oral.
• Actively demonstrates a commitment to understanding and advancing diversity, equity and inclusion efforts. 
• Understands, exhibits and promotes the Penfield Core Values.

• Computer literacy required: efficiency in Microsoft office. Ability to learn new programs. Proficient use of the EHR system to train and support program staff.
• High level of confidentiality and business ethics
• Ability to lift or move objects of 50 lbs. or less on a daily basis.
• Must have sufficient mobility to move- including bend, stoop, reach, lift and grasp.
• Valid Wisconsin driver’s license and access to an insured vehicle during working hours
• Meeting vaccine standards as outlined in the Bloodborne Pathogens Exposure Control Plan

 

Core Values

• Lead with Love - We welcome everyone with compassion and empathy; patience and kindness. To lead with love, we look for the best in our co-workers, our families, and ourselves.
• Grow with Us - We celebrate our successes and learn from our mistakes. We believe there is always a better way asking questions that challenge the status quo, improve our process and make our work easier. Grow with us allows us to focus on how we can improve ourselves and, in the process, better serve the children and families in our care.
• Better Together - Together, we can do amazing things. Children and families trust us and depend on us to work as a team to meet their needs. We are better together when we maximize our strengths, the gifts of our colleagues and the commitment of our amazing partners. 
• Do What it Takes - We are determined, motivated and adaptable. We solve problems. We own our work, our actions and our behaviors. We step up to help our co-workers, partners and our families. We do what it takes to get the job done right and done well. 
• Be Present - We bring our best genuine self to everything we do. Being present allows us to bring our passion and commitment to our work to ensure the best possible outcomes for Penfield.

 

What we Do

• We communicate effectively, give feedback honestly and receive it with an open mind
• We use data and processes to drive decisions
• We celebrate success and learn from our mistakes
• We work to find balance in our personal and professional life
• We provide the same care and compassion to our colleagues and ourselves that we share everyday with the people we serve

 

Penfield Children’s Center is an Equal Opportunity Employer.

Salary : $59,724 - $80,000