What are the responsibilities and job description for the Console Operator position at Peninsula Regional Medical Center?
- Salisbury, MD
- TidalHealth Peninsula Regional
- Information Services
- Full Time - Varied - 37.5
- Req #: 31647
Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth. U.S. News & World Report, a global authority in hospital rankings and consumer advice, has named TidalHealth Peninsula Regional and TidalHealth Nanticoke as 2022-2023 High Performing hospitals for 11 challenging and elective health conditions; the highest award a hospital can earn for U.S. News’ Best Hospitals Procedures & Conditions ratings. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and scholarship programs to grow both personally and professionally.
Console Operator Position Summary
The Console Operator provides 24 hour/7 day routine and emergency communications for the Medical Center, satellite offices and physicians. Communication methods include the use of a computer-based telephone system console, public address and digital paging system, and a radio based network. The Console Operator will also staff the Information Desk, providing assistance to our Customers via telephone and direct contact. This is a highly visible position providing quality Customer Service to our staff and the public. It requires an excellent working knowledge of the Medical Center's departments and their function, and hours of operation. Considering the high level of confidentiality regarding patient information, the Operator must be responsible and use excellent judgment in this position.
Console Operator Position Requirements
Education
- High School diploma or G.E.D.
Experience
- Must have experience in a Customer Service environment.
- Previous switchboard experience in a fast-paced environment preferred, but not required.
Console Operator Schedule
- Shifts, hours and days of the week will very as the schedule requires.
- Available for “on-call” as circumstances dictate.
Console Operator Benefits
At TidalHealth, team members working at least 36 hours per pay period based on 12-hour shift schedules or at least 37.5 hours for non 12-hour shift schedules and part-time team members working at least 30 hours or more on weekends only are eligible for benefits.
Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.
