Job Description
Job Description
Description :
PURPOSE OF THIS POSITION : The key role of an employee who works as a Customer Service Clerk- Produce is to provide customer service for produce customers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
- Process reefer drivers for refrigerated produce shipments for the check-in and check-out window
- Make driver appointments
- Assist in answering and directing phone calls
- Process non-Twic sales (cashier)
- Assist with data entry for invoicing
- Obtain letters for guarantee and interact with local Customs Officers
- Update shipping line Re-USDA Inspection and Track Office Statistics
- Respond to emails related to container availability or appointments
- Provide support to the data processing and data uploading function
- Train other clerks as need ie : Train the Trainer
- All other duties as assigned
KNOWLEDGE & SKILLS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Analytical—the individual synthesizes complex or diverse information.Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.Planning / Organizing - Prioritizes and plans work activities; Sets goals and objectives.Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitmentsAttendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.Problem-solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.Oral communication—the individual speaks clearly and persuasively in positive and negative situations, demonstrates group presentation skills and participates in meetings.Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.Judgment—the individual displays a willingness to make decisions, exhibits sound and accurate judgment and makes timely decisions.Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.Planning / organizing —the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.Requirements : Requirements :
Education and / or Experience - high school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.Computer Skills - To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software.Experience in international logistics and / or marine terminals preferred not requiredPHYSICAL DEMANDS :
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel, reach with hands and arms, and talk and hear. The employee is frequently required to stand and walk. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.
WORKING CONDITIONS AND ENVIRONMENT :
This work is performed in a moderately noisy office environment.
EEO Statement :
Penn Terminals, is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status or membership in any other legally protected class. None of the questions in our application are intended to elicit information regarding any protected characteristics, nor imply any limitation; illegal preferences or discrimination based up non-job-related information or protected characteristics.
