What are the responsibilities and job description for the Service Advisor position at Pennyrile Ford?
At Pennyrile Ford, we pride ourselves on being a part of the local community, delivering excellent customer service and providing our customers with a stress-free, transparent car buying experience. As a small town dealership, we understand the importance of relationships, and we value our employees’ work-life balance as much as we value our customers’ satisfaction.
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.Service Advisor Responsibilities:
• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers
• Keep up with our loaner fleet.
• Schedule pick up and deliver and mobile service.
• Fill in for service advisor day off and lunch break
Service Advisor Requirements:
• Experience in the automotive field may be advantageous.
• A strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer service, interpersonal, and communication skills.
• Strong organizational, decision making, and problem-solving skills.
• The ability to communicate with mechanics, customers, and management.
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Why Join Us?
• Work-Life Balance: We understand the importance of family, personal time, and flexibility. Our dealership promotes a balanced work schedule to ensure our employees can enjoy life outside of work. We are closed EVERY Sunday. You also receive a day off during the week and a day to leave early.
• Community Focus: As a small town dealership, we take pride in being active members of our community and fostering relationships that go beyond just sales.
• Supportive Environment: You’ll be part of a supportive team where your contributions are recognized and valued.
• Training Opportunities: We provide ongoing training and development to help you succeed and grow in your career.