Estimator

Summary/Objective
The Estimator is responsible for the accurate evaluation and appraisal of vehicle damage to determine cost of repair for insurance claim settlement.

Essential Functions

• Examines damaged vehicle to determine extent of structural, body, mechanical, or interior damage.
• Estimates cost of labor and parts to repair or replace each damaged item
• Reviews repair cost estimates with Service Manager, Body Shop Manager or Body Shop Supervisor
• Reconciles disagreements in repair cost between the Estimator and supervisor and will escalate as needed
• Determines feasibility of repair versus replacement of parts, such as bumpers, fenders, and doors
• Evaluates practicality of repair as opposed to payment of vehicle market value before accident
• Determines salvage value on total vehicle loss
• Prepares insurance forms to indicate repair cost estimates and recommendations
• Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles
• Provides estimates to insurance adjusters and claims personnel
• Provides estimates and options to customers
• Handles all customer complaints promptly and in accordance with company policies
• Ensures efficient processing of estimates for customers, insurance companies and internal dealership staff
• Maintains accurate daily, weekly, monthly, and on demand reporting that reflects activities associated with the program and provides reports to supervisors, management, and insurance companies
• Understands the federal, state, and local laws that govern repair of vehicles for insurance claims
• Maintains reporting systems required by general management, insurance companies, and the manufacturer
• Ensures work areas and customer waiting areas are kept clean
• Follows all attendance and punctuality standards with adherences to timekeeping standards
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance for self in accordance with company policy
• Attends pertinent training on request
• Assist with organizing and attends special events held at dealership or in the community
• Attends company meetings as required
• Other duties as assigned

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.