What are the responsibilities and job description for the Loaner/Rental Agent position at PENSKE AUTOMOTIVE GROUP?
Summary/Objective
The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.
The Loaner/Rental Agent ensures that customers receive and return courtesy loaner and rental vehicles in accordance with company, third parties and manufacturer's policies.
Essential Functions
- Ensures that loaner vehicles are checked out and returned according to company and third party policies
- Makes sure that ready and returned vehicles are arranged in showroom, service or designated area according to company policy
- Documents any required maintenance for returned vehicles and arrange for such work
- Drives vehicles to and from showroom, exterior vehicle display areas, service as needed
- Greets customers in a friendly and professional manner
- Ensures that customers are charged appropriately for any damage, moving violations, tickets and tolls
- Files documentation with insurance or state or federal agency and in accordance with company policies
- Assists in maintaining inventory to satisfy customer requests
- Completes required reports daily, weekly, monthly and on request
- Establishes and maintains good working relationships with other departments
- Understands, keeps abreast of, and complies with regulations that impact the company's business
- Operates all tools and equipment in a safe manner
- Uses proper eye, hand, and body protection when using products that require protection
- Understands and follows work rules and procedures
- Follows all attendance and punctuality standards with adherences to timekeeping standards including recording time of arrival, departure and all breaks.
- Follows lawful directions from supervisors
- Upholds the company's non-disclosure and confidentiality policies and agreements
- Attends company meetings as required.
- Works evenings, weekends and holidays as required
- Maintains a professional appearance and a neat work area in accordance with company policy
- Other duties as assigned
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice
EEO Statement
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.
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