Education + Training Assistant

Summary : This role is a full-time hourly position with a work schedule of M-F and an occasional weekend day driven by training needs. This role will require a strongly organized individual with a combination of training skills / experience and an operations acumen with the ability to manage specific pieces of our salon and spa business. The ideal candidate will be responsible for a vast spectrum of responsibilities to ensure both internal and external customers are provided with the highest level of attention and care set by the PENZONE brands.

RESPONSIBILITIES :

• Supports administrative tasks for new artistâ€training.
• Schedules new artists
• Creates and maintains schedules for creative educators
• Processes call offs and requestsâ€off for artists.
• Ensures proper weekly administration of timeclock and payroll audit.
• Controls oversees Support Staff Training Orientation
• Oversees the administration of Salon and Barber license tracking & license renewals.
• Nurtures new artists, apprentices interns by helping to coach, support growth help manageâ€artist / apprentice issues.
• Provides content development and support for BASE OF YOU.
• Contributes development and support to the Cypher platform.
• Supports the Apprentice and Intern Mentors by being the primary point of contact for questions and escalated issues.
• Supports creative educator team and education leaderships.
• Provides extraordinary guest service and spends time circulating on the floor to support our guests.
• Maintains cleanliness and Ohio State Board of Cosmetology standards within BASE ONE
• Collaborates with PENZONE team members to provide an elevated experience for guests.
• Other tasks and responsibilities not listed which may be deemed as essential or necessary to this role.

JOB QUALIFICATIONS