What are the responsibilities and job description for the Personal Banker position at Peoples Security Bank & Trust Company?
Description
General Responsibilities
Responsible for working as an active member of the branch office sales/service team and providing support related to the day-to-day branch operational activities and financial services of the Bank; abiding by company attendance policies; coordinating work within the office, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; assisting the immediate supervisor with administrative tasks to support office operations.
Essential Duties
Works as an active member of the branch office sales/service team as follows:
- Provides support related to the day-to-day operations and financial services of the Bank, including, but not limited to, customer service for new accounts, customer transactions, retail banking products, and addressing and resolving customer concerns.
- Performs all CSR and Teller related duties on a regular basis; processes all new account transactions and follows-up with all additional responsibilities related to account opening including, but not limited to, maintenance of accounts, BSA compliance, Safe Deposit vault services, and accepting wire transaction requests.
- Assists customers with product selections for accounts and financial services throughout the Bank including Wealth Management, Cash Management Services, and Merchant Services cross-selling.
- Provides paying/receiving services to customers; maintains and balances a cash drawer and may run transactions for and balance the vault; maintains knowledge and skills in the areas of Teller & vault transaction processing, safe deposit, and discussing and accepting credit applications.
- Supports the Branch Manager and Assistant Branch Manager by providing leadership, training, and support to less experienced branch staff members.
- Provides clerical assistance, support, and customer contact knowledge and insight to the lending team.
- Exemplifies the highest level of customer service; reinforces, monitors, and coaches the established customer service standards.
- Actively contributes to the achievement of the Bank’s strategic plan while exemplifying the Core Values of the organization.
- Maintains knowledge in aspects of the loan process including discussing and accepting credit applications, profiling, and document gathering.
- Assists the Branch Manager in coaching and development of staff members through cross training, leading branch huddles, and sharing of branch responsibilities.
- Works with the Branch Manager to ensure adherence to the Self Audit Checklist in order to maintain a satisfactory audit.
- Assists with various responsibilities of the branch including, but not limited to, processing daily overdrafts, signing authority, system overrides, and staffing needs.
- Reviews daily, weekly, and monthly reports for accuracy and follow-up.
Peoples Security Bank & Trust is an Equal Opportunity Employer
Requirements
Basic Qualifications
Education/Training: A high school diploma or equivalent. Associate’s degree or General Banking Diploma preferred. Training in customer service, telephone etiquette, and sales needed.
Skill(s): Must demonstrate strong communication skills; proficient reading, writing, grammar, and mathematics skills; excellent interpersonal relations, communicative and sales skills; proficient PC skills; a comprehensive knowledge of all bank forms and documents used in opening new accounts; a proficient knowledge of the teller system, transaction documents, and processing customer transactions; knowledge of vault transactions and balancing; a working knowledge of bank consumer and business products and services, along with the operating policies and procedures that impact these products; visual and auditory skills.
Experience: A minimum of five (5) years' experience in customer service or bank operations positions normally required.
SATURDAYS REQUIRED
