What are the responsibilities and job description for the Director of Hotel Operations position at Peoria Marriott Pere Marquette & Courtyard by...?
Job Overview
We are seeking a highly skilled and motivated Director of Operations to oversee the daily operations of our resort. This leadership role is crucial in ensuring exceptional guest experiences and efficient operational processes. The ideal candidate will possess strong management skills, a keen understanding of budgeting, and a commitment to customer service excellence. Bilingual candidates are encouraged to apply, as effective communication with diverse guests is essential.
Duties
- Oversee all operational aspects of the hospitality complex, ensuring adherence to company standards and policies.
- Manage budgeting processes, including forecasting and expense management to optimize profitability.
- Supervise front desk operations, including night audit processes, ensuring accuracy and efficiency.
- Foster strong guest relations by addressing concerns promptly and effectively while maintaining high customer service standards.
- Implement and maintain effective phone systems to enhance communication within the team and with guests.
- Develop and execute operational strategies that align with the hotel’s goals and objectives.
- Collaborate with department heads to ensure seamless operations across all areas of the hotel.
Requirements
- Proven experience in a leadership role within the hospitality industry, preferably in hotel management.
- Strong skills in budgeting and financial management.
- Experience with night audit procedures is preferred.
- Exceptional customer service skills with a focus on guest satisfaction.
- Proficient phone etiquette and communication skills; bilingual abilities are a plus.
- Ability to manage multiple tasks effectively while maintaining attention to detail.
- Strong problem-solving skills with a proactive approach to operational challenges.
Shreem Capital strives to create a work environment that thrives on different perspectives and experiences. At Shreem, we value a diverse workplace and encourage people of color, members of ethnic minorities, foreign-born residents, LGBTQIA individuals, women, people with disabilities, older members of society, and others from minority groups and diverse backgrounds to apply and grow daily with us.
We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Shreem Capital are expected to endeavor to cultivate a radically inclusive work culture free from discrimination and harassment.
Are you ready to grow with a dynamic, forward-moving company? Then apply with the #ShreemTeam today!
Job Type: Full-time
Pay: From $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Nights as needed
- Weekends as needed
Experience:
- Hotel management: 2 years (Preferred)
- Hospitality: 4 years (Preferred)
Ability to Commute:
- Peoria, IL 61602 (Required)
Ability to Relocate:
- Peoria, IL 61602: Relocate before starting work (Required)
Work Location: In person
Salary : $85,000