What are the responsibilities and job description for the Automotive Customer Service Advisor position at Pep Boys?
TAKE YOUR CAREER FURTHER. FASTER.
Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.
Pay $15/hr - 16.50/hr
Duties & Responsibilities
- First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's vehicle run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
- Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
- Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
- Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
- Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic automobile services, and thorough vehicle inspection.
- Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
- Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
- Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
- In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
- Maintain an organized and neat shop.
- Adhere to all company policies, procedures, safety and environmental rules.
- Other duties as assigned.
Pep Boys offers:
Sign On Bonus for Select Positions
Health Insurance, Vision and Dental
Automotive Technician Apprenticeship Program
Paid Time Off
401k
Referral Bonuses
Employee Discounts
ASE Certification Reimbursement
Knowledge, Skills, and Abilities
- Valid Driver's License.
- Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work Days, Nights, Weekends, Holidays.
*Visit our career page for additional information on this opportunity
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Schedule:
- Day shift
Supplemental pay types:
- Commission pay
Application Question(s):
- Are you able to pass a Drug Screen and a Background Check?
License/Certification:
- Driver's License (Required)
Work Location: One location
