What are the responsibilities and job description for the Guest Experience Shift Lead position at Peppa Pig World of Play?
What you'll bring to the team
Qualifications & Experience
Key Objectives:
✨ Deliver unforgettable, interactive experiences to all guests.
✨ Lead by example with a floor-based approach, ensuring excellent guest experiences.
✨ Collaborate with operations management to ensure smooth attraction operations.
✨ Model the way and deliver training initiatives to develop the skills and attitudes of our Guest Experience Hosts.
✨ Exceed guest expectations and resolve complaints with a friendly, solutions-focused approach.
✨ Uphold departmental health & safety standards and encourage others to do the same.
Health & Safety:
🚑 Ensure a clean and safe environment for visitors and employees.
🔥 Act as a Fire Marshal and First Aider when needed.
🧼 Maintain high health standards by cleaning and performing minor repairs.
📝 Log all incidents and ensure compliance with health & safety regulations.
Recruitment:
🤝 Assist with recruitment, scheduling interviews, and conducting orientations.
🎈 Train staff on guest service, safety protocols, and core values.
📋 Keep records of training procedures and staff sign-offs.
Finance:
💰 Ensure accurate and efficient cash handling procedures.
💳 Manage cash office procedures, including nightly financial reporting and cash deposits.
Requirements:
🎓 High school diploma or equivalent.
🌟 Customer service and guest interaction experience required.
🎈 Passion for entertaining children and families.
📚 Ability to effectively train others.
😃 Fun, outgoing personality with a knack for leadership.
Benefits
🚀 Benefits of Joining our Team:
- Endless opportunities for growth and development.
- A vibrant, inclusive work environment where everyone feels like family.
- Discounts on all the thrills and excitement our attraction has to offer!
- Did we mention the chance to spread joy and make memories every day? 🎉
🌟 Don't Miss Out – Apply Today! 🌟 If you're ready to embark on the adventure of a lifetime and be a hero in our guests' eyes, apply now and join us in creating magical moments that will last a lifetime! ✨
🎉 We can't wait to welcome you to the team! 🎉
Pay Range
USD $17.00/Hr.Salary : $17