What are the responsibilities and job description for the Call Center Customer Service Agent position at Percepta House?
Job Title: Call Center Customer Service Assistant
Location: Kansas City, MO
Company: Percepta House
Job Type: Full-time
Job Summary: We are seeking a motivated and enthusiastic Call Center Customer Service Assistant to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, addressing inquiries, and providing solutions to enhance customer satisfaction. You will be the first point of contact for our customers, ensuring their needs are met promptly and effectively.
Key Responsibilities:
- Answer incoming calls and respond to customer inquiries in a courteous and professional manner.
- Assist customers with product information, order status, account inquiries, and troubleshooting.
- Maintain accurate records of customer interactions, transactions, and feedback in the system.
- Collaborate with other departments to ensure customer requests are fulfilled efficiently.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
- Follow up with customers to ensure their needs are met and gather feedback on service quality.
- Achieve performance metrics such as call resolution time, customer satisfaction scores, and adherence to schedules.
Qualifications:
- High school diploma or equivalent; additional education in customer service or related fields is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes and work in a fast-paced environment.
- Proficient in using computer systems and software applications.
Salary : $18 - $25