What are the responsibilities and job description for the Vehicle Programs Analyst position at Percepta?
Position Summary
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties And Responsibilities
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks relative to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.
Duties And Responsibilities
- Provide administrative assistance to Vehicle Programs personnel
- Administer support for the "M" (Manufacturer) Plate Program
- Support our Co Car, AXZ, and Ford Fleet Care Call Centers
- Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties
- Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes
- Process billing invoices from vendors and dealerships for delivered vehicles
- Process tickets, tolls, citations, etc
- Process vehicle title, plates, and registrations
- Process and monitor vehicle orders
- Process vehicle returns, title corrections, and auction disposal
- Audit and reconciliation of official documents such as lease and usage agreements, and other official documents
- Customer account maintenance
- Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members
- Update and maintain policies, programs, and other documentation in Life@Ford, MyFordVehicles, AXZ, SATS, SharePoint, the department share drive, etc
- Perform as a back-up for other Vehicle Program personnel when necessary
- Perform duties that require signing as a company agent and/or department notary
- High school diploma required; Bachelor’s degree preferred
- 3 years administrative office experience required
- Experience using mainframe and web system applications
- Critical thinking, problem solving, and analytical skills
- Strong planning and organizing skills
- Strong communication skills that demonstrate knowledgeable, proactive and clear communication
- Excellent customer service skills to include a positive mindset that actions self-control
- Excellent time management skills
- Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)
- Proficient in MS Office (i.e. Outlook, Word, and Excel)