Customer Service Manager

One of the top Textile and Accessary Firms in Manhattan is looking for a Customer Service Manager to head up the CS team. Experience in Customer Service within a wholesale, warehouse and /or business-to-business environment is required. Experience in the textile industry is a plus. In this role, you will be responsible for investigating and resolving complex customer inquiries and issues, ensuring that all customers receive exceptional service and support. You will play a crucial role in maintaining our company's reputation for outstanding customer satisfaction by proactively identifying customer needs, analyzing data, and implementing appropriate solutions. The ideal candidate possesses excellent problem-solving skills, attention to detail, and a strong commitment to delivering exceptional customer experiences. Proficient computer skills, including, experience with customer service software, databases and Microsoft Office Suite. If you are interested in joining a wonderful creative firm with terrific people, then this is for you. This is a fabulous opportunity for the right person.