Dental Operations Manager

About Us:

We are a thriving and patient-centered dental practice committed to excellence in both clinical care and customer service. Our team is passionate, collaborative, and dedicated to creating a positive experience for every patient. We are currently seeking a proactive and experienced Operations Manager to oversee and elevate our day-to-day operations.

Role Overview:

The Operations Manager plays a key leadership role in ensuring the dental practice runs smoothly, efficiently, and profitably. This person will be responsible for overseeing staff performance, maintaining a full and productive schedule, ensuring exceptional patient experiences, and fostering a positive and motivated work environment.

Key Responsibilities:

1. Staff Management & Leadership

• Recruit, hire, train, and onboard administrative and clinical staff
• Conduct regular staff meetings and performance reviews
• Create and maintain weekly/monthly staff schedules to ensure full coverage
• Motivate team members to meet individual and team goals
• Provide ongoing coaching, mentorship, and conflict resolution

2. Daily Operations & Workflow

• Oversee daily operations to ensure smooth patient flow and efficiency
• Monitor and improve operational processes and office systems
• Ensure treatment rooms, front desk, and communal areas are organized and well-maintained
• Maintain compliance with OSHA, HIPAA, and other industry regulations

3. Scheduling & Productivity

• Ensure the practice schedule is consistently full and optimized for production
• Monitor appointment booking systems and reduce no-shows/cancellations
• Collaborate with the front desk to ensure timely follow-ups and reactivations

4. Reporting & Analytics

• Run and analyze daily, weekly, and monthly production and collection reports
• Track office performance metrics and implement action plans for improvement
• Present updates to the practice owner

5. Patient Satisfaction & Retention

• Oversee the patient experience from check-in to follow-up
• Respond to and resolve patient concerns or complaints professionally
• Implement systems to ensure patient satisfaction and long-term retention
• Monitor reviews and feedback; ensure a high online reputation rating

6. Strategic Problem-Solving & Initiative

• Identify inefficiencies or bottlenecks and develop improvement strategies
• Anticipate issues before they arise and take proactive steps to address them
• Take ownership of the office’s success and continuously seek ways to grow the practice

What We’re Looking For:

• Proven experience in dental (minimum 2 years preferred)
• Strong leadership and people management skills
• Excellent communication, conflict resolution, and organizational skills
• Tech-savvy with practice management software
• Ability to manage multiple priorities in a fast-paced environment
• A problem-solver who thrives on taking initiative and leading by example
• A collaborative mindset with a commitment to growth, for the team and the practice

Bonus Qualifications:

• Dental assisting or clinical background (a plus, not required)
• Familiarity with insurance verification, billing, and claims management
• Marketing and patient outreach experience

What We Offer:

• Competitive salary and performance-based bonuses
• Paid time off and holidays
• Professional development and continuing education opportunities
• A supportive team culture focused on growth, respect, and purpose

Ready to Join Our Team?
Please submit your resume and a brief cover letter outlining your experience and why you’re passionate about leading a dental team.

Job Type: Full-time

Pay: $52,000.00 - $72,000.00 per year

Benefits:

• Employee discount
• Paid time off

Work Location: In person

Salary : $52,000 - $72,000