What are the responsibilities and job description for the Client Success Coordinator position at Performance Optimal Health?
Performance Optimal Health has always been ahead of its time. The Performance Optimal Health brand is achieved via whole body health through a balance of exercise, nutrition, recovery, and stress management - the Four Pillars of Optimal Health.
We are an innovative health care company with a holistic approach to health and wellness. Our team of specialists work in synergy to help our clients achieve the right balance. We empower our clients to live better. As the organization continues to scale and enhance our client experience, we are adding an entire Client Success Department.
The Client Success Coordinator role will be dedicated to ensuring our client's needs are met whenever they engage with us over the phone or via our dedicated email addresses.
Benefits at a full-time status:
We are an innovative health care company with a holistic approach to health and wellness. Our team of specialists work in synergy to help our clients achieve the right balance. We empower our clients to live better. As the organization continues to scale and enhance our client experience, we are adding an entire Client Success Department.
The Client Success Coordinator role will be dedicated to ensuring our client's needs are met whenever they engage with us over the phone or via our dedicated email addresses.
- Support the Manager of Client Success in executing strategic initiatives
- Must take ownership of first impression; including greeting guests, answering general calls and email requests
- Be knowledgeable about the Performance Optimal Health Brand: history, products/programs, and all pricing
- Provide insight and guidance to clients using industry best practices to increase customer adoption and utilization of the Performance Optimal Health Model
- Solve support matters from all types of clients (e.g., existing and prospective clients)
- Assist with challenging client requests or issue escalations as needed
- Collaborate with Client Success Manager, Operations Manager, Front Desk, Billing, and Site leads to ensure success
- Work with the Client Success and Revenue/Operations teams to implement specific metrics and measurements to assess the success of training activities
- Provide support for miscellaneous requests with a 'can do' attitude
- Knowledge of what impeccable customer service means and an ability to keep the business needs met
- Strong customer service skills, understanding tone of voice makes a drastic impact on the client experience
- Ability to work well under pressure, problem solve, communicate effectively
- Ability to work well in a fast-paced environment and multitask
- Ability to handle a high volume of calls in a fast-paced, rapidly changing environment (reschedules, intakes, standard questions, etc.)
- Proper email etiquette, maintaining professionalism when communicating internally and externally with patients
- Positivity, enthusiasm, self-motivation, and commitment to the goals at hand
- Ability to treat highly confidential information with care and discretion
- Strong attention to detail as well as solid organization/time management skills
- Ability to coordinate a workload and set or adjust priorities to meet deadlines
- Comfort navigating a schedule that can include occasional long hours, early mornings, late evenings, weekends, and some holidays (shift dependent)
- An affinity and passion for fitness, wellness, and helping people achieve their goals
- Bonus if you have experience and knowledge of MindBody Online and an EMR software
Benefits at a full-time status:
- Competitive Rate of Pay
- Medical/Dental/Vision
- 401K
- Growth potential within the organization
- Access to facilities at all locations
- Internal and External Discounts
- Fun atmosphere