What are the responsibilities and job description for the Server position at Perry's Restaurants?
Position Summary:The Server will be responsible for ensuring that all guests' dining experiences are enjoyable, well-timed, and pleasant. Work alongside the service and support staff to provide a great experience to guests, while assisting in the restaurant as necessary. Perry's Servers are expected to maintain a professional and inviting attitude and provide a warm work environment in the course of interacting with guests during their visit.
Essential Duties & Responsibilities:
Essential Duties & Responsibilities:
- maintain a professional and welcoming attitude while at work.
- warmly welcome guests and answering questions throughout the evening.
- helps guests select menu items by going over food and bar 79 menus; recommending cocktails, suggesting courses, explaining the chef's features, identifying appropriate wines according to perry's food and beverage training.
- thoroughly answer all food and beverage preparation questions.
- accurately record all orders and properly enter all food and beverage items into the aloha point of sale system.
- adherence to perry's steps of service to ensure the guest dining experience is an enjoyable and complete one.
- appropriately time food and beverage courses to ensure guests are not rushed nor do they experience lengthy service delays between courses.
- properly serve all food and beverage items as they are brought/arrive at the table according to steps of service.
- prepare tables with proper condiments, candles, napkins, plates, utensils, decorations, etc.
- notify the manager of long waits or problems with kitchen items.
- keep management informed of all problems and potential issues related to guest service in your station.
- ensure that the manager is made aware of any special accommodations, such as specific food allergies, etc. prior to reporting it to the kitchen.
- obtains payment by reporting total charges, issuing a bill, accepting payment, accurately handling cash and credit cards, obtaining proper signature slips.
- ensure their assigned section is set up properly according to perry's standards, and any special instructions to meet guest and restaurant needs.
- maintain cleanliness of tables and dining area around guests, with primary responsibilities to assigned stations.
- clean section: floors, glassware, plate ware, silverware, and furniture in the server's assigned section.
- complete opening, running, and closing side work related to job duties: cleaning, stocking, setting and breaking down tables, etc. to ensure that there are no shortages of items during the busy shifts.
- assist in meeting guest service goals by supporting fellow co-workers as needed.
- Must be at least 18 years of age based upon state requirements to serve alcohol.
- Must have at least two years of experience as a Server preferably in a fine dining environment.
- Basic understanding of wine, wine varietals, and wine-growing regions required.
- Customer service-oriented.
- Basic mathematical skills required.
- Must be certified for Alcohol service by an authorized state program.
- Servsafe or similar Food Handler's Certificate required.
- Ability to analyze requests and make effective recommendations.
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