What are the responsibilities and job description for the Call Center Agent- Home Office & Remote Arizona position at Perun HR?
About the job Call Center Agent- Home Office & Remote Arizona
WHAT YOU'LL DO :
- Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
- Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
- Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
- Demonstrate effective problem solving and customer relation skills.
- Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
- Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE :
We'll provide training and information to make sure you're comfortable in your new role, however, we're looking for you to come to the table with the following skills and / or experience :
ESA CALL CENTER SPECIALIST
State of Arizona -
Phoenix, AZ