Collections Specialist

Pet Food Experts (PFX) has been putting people first for over 80 years. As a fourth-generation, family-owned business, headquartered in Pawtucket RI, PFX has grown to be a leading distributor of pet food and supplies servicing over 5000 independent pet retail locations in 40 plus states nationwide. PFX is an award-winning, relationship-driven, service innovator delivering best-in-class customer experiences that create long-term success and sustainability for its partners and industry at large.

Employee Benefits & Perks:

• Full benefits package (medical, dental and vision), PTO, 401(k)
• Paid Holidays
• Employee discount on pet food & supplies
• No weekends!

Schedule: Full-time, Monday through Friday, 8:30am-5pm

Position Summary: The Collections Specialist is responsible for providing support to the Accounts Receivable Department including collection calls, credit hold order releases, account notation, maintenance and reconciliation.

Responsibilities and Accountabilities:

• Manage and document the daily collection activity of an assigned Accounts Receivable portfolio
• Release of sales orders on credit hold based on credit limit and past due parameters and levels of authority
• Answer customer inquiries/disputes, including researching & resolving payment/application discrepancies
• Identify and process probable refund, small balance write-off, and legal accounts requests
• Maintain relationships while providing professional and superior customer service to customers

Knowledge, Skills, and Education:

• High school diploma or equivalent required
• 3 years’ work experience in Collections required
• Ability to record information clearly and concisely relative to collection activity through database system
• Communicate with Inside/Outside Sales Departments as necessary to ensure risk mitigation and escalation steps are followed
• Meet or exceed departmentally required metrics of activity and performance
• Enlist the efforts of Management when necessary to accelerate the collection process
• Strong negotiation, organization, and communication skills

If you have the qualifications and enthusiasm to join the PFX team, please apply for this position by clicking "Complete an Application", below or visit www.petfoodexperts.com and visit our Careers page.

We are not able to speak to all applicants personally, however, if we would like to reach you, we will contact you directly. Thank you for your interest!

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.