What are the responsibilities and job description for the Customer Rewards Specialist position at Pet Food Experts?
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Rewards Specialist is responsible for processing daily digital rewards redemptions via email and Astro submission as well as physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations.
What You'll Be Doing
All offers of employment are contingent upon passing a required criminal background check.
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Rewards Specialist is responsible for processing daily digital rewards redemptions via email and Astro submission as well as physical coupons, vouchers, frequent buyer cards, and consumer return forms from all Distribution Center locations.
What You'll Be Doing
- Quickly and efficiently sort physical forms in preparation for processing or scanning to create digital backup documentation and accurately key specific fields in the Digital File Manager program
- Process invoices for coupons, frequent buyer, consumer returns, and employee feed credits by brand and customer via data entry from physical or digital backup documentation
- Process Astro submissions, troubleshoot dropped lines, and review batch credits
- Communicate daily with retailers, vendors, and interdepartmentally, primarily via email and occasionally over the phone, to problem solve and support all forms of Rewards processing
- High data entry focus with the ability to understand and execute vendor guidelines, coupon discrepancies and identify fraudulent submissions using supporting documentation
- High School Diploma or equivalent
- Prior data entry experience a plus
- Excellent communication and organizational skills
- Full benefits package (medical, dental and vision), PTO, 401(k) match
- Paid Holidays
- Paid parental leave
- Pet perks product discounts
- Hybrid schedule!
All offers of employment are contingent upon passing a required criminal background check.