Grooming Salon Lead

Job Summary: As a PSP/WNW Grooming Salon Leader, you will be responsible for leading and managing the grooming salon operations to provide exceptional grooming services for our beloved pets. Your primary objective will be to ensure a high level of customer satisfaction, promote a positive work environment, and drive salon performance. You will oversee a team of professional groomers and support staff, ensuring they deliver excellent grooming services while maintaining the salon's cleanliness and safety standards. This role requires strong leadership, exceptional customer service skills, and a passion for animals.

Grooming Responsibilities:

• Bathe, brush, blow dry, shave, trim nails, clean teeth, clean ears and de-matte dogs and cats of all sizes and breeds.
• Assess pets’ coat and skin condition and recommend appropriate grooming treatments.
• Groom Pets according to breed standards or customer preference
• Keep the grooming salon clean/organized and up to Department of Agriculture standards.
• Get and document relevant and sensitive information such as name, address and the pet’s grooming history.
• Verify pet vaccinations are all up to date.

Salon Operations Management:

• Oversee day-to-day operations of the grooming salon, ensuring smooth and efficient workflows.
• Coordinate grooming appointments, manage scheduling, and optimize grooming capacity.
• Ensure compliance with company policies, procedures, and safety guidelines.
• Monitor and manage salon inventory, including grooming supplies.
• Pictures – Before and after groom for social media 2 pics per week per groomer

Team Leadership and Development:

• Recruit, hire, train, and supervise a team of groomers and support staff.
• Provide ongoing coaching, feedback, and performance evaluations to salon team members.
• Foster a positive and collaborative work environment that encourages teamwork and professional growth.
• Conduct regular training sessions to enhance grooming skills and stay up to date with industry trends.

Customer Service and Relationship Building:

• Provide exceptional customer service by addressing client inquiries, concerns, and requests.
• Build and maintain strong relationships with clients, ensuring their satisfaction and loyalty.
• Proactively resolve any customer issues or complaints related to grooming services.
• Utilize customer feedback to improve salon operations and enhance the overall customer experience.

Quality Assurance and Safety Standards:

• Ensure grooming services adhere to Pet Supplies Plus 's quality and safety standards.
• Perform quality checks to maintain grooming excellence and consistency.
• Stay updated on industry grooming techniques, trends, and best practices.
• Maintain cleanliness and organization of the salon, ensuring a safe and comfortable environment for pets and staff.
• Clean Self Service Dog Wash & ensure shampoos and towels are available

Performance Tracking and Reporting:

• Monitor salon performance metrics, including revenue, grooming appointments, and customer satisfaction.
• Analyze data and generate reports to identify areas of improvement and develop action plans.
• Collaborate with the store management team to meet sales targets and salon objectives.
• Implement strategies to drive salon growth, increase customer base, and enhance profitability.

Requirements:

· 2-year of experience as a salon manager, pet groomer (Dog and or Cat) in retail or other service industry where they’ve provided top notch service. (At Home grooms on personal pets will not count towards the 1 or more-year experience)

• Proven leadership skills with the ability to motivate and develop a team.
• Excellent customer service and interpersonal skills.
• Strong organizational and time management abilities.
• Knowledge of grooming techniques, breed standards, and pet care products.
• Ability to handle and groom pets of all sizes and temperaments.
• Proficiency in computer systems and salon management software.
• Flexibility to work evenings, weekends, and holidays as required.

Benefits:

• Employee discount
• 401 K (Full Time)
• Flexible schedule (Full Time)
• Paid time off (Full Time)

Compensation Package:

• Commission
• Compensation $30,000-$75,000
• 100% Tips
• Sign on Bonus eligible - Based on experience

Schedule:

• Day shift
• Evening shift
• Full or Part Time positions available

Job Type: Full-time

Pay: $30,000.00 - $75,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Work Location: In person

Salary : $30,000 - $75,000