What are the responsibilities and job description for the SERVICE ADVISOR/ ASSISTANT SERVICE MANAGER position at Peter Boulware Toyota?
Greet customers and perform walk-around. Interview customer for information about concerns and needed maintenance. Review inspection/diagnostics with customer and advise on service needed. Call and update customers on a regular basis.
About Us
Welcome to Peter Boulware Toyota!
Peter Boulware Toyota located in Tallahassee, Florida is the volume dealership in the Big Bend area of Northern Florida. Our community minded family business is dedicated to providing truly exceptional customer service and this spirit of service extends to our family of team members. We invest in every member of the team in multiple ways. We seek professionals who are committed to enhancing the pursuit and maintenance of transportation needs for all customers in a manner resulting in customers identifying Peter Boulware Toyota as their standard of service.
We offer a comprehensive package of benefits including paid holidays and a spectacular work environment. To continue our pursuit of being the best, providing the best and delivering the best, we invite serious professionals to consider joining the Legacy Toyota Team.
SUMMARY
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
What We Offer:
- Opportunity for internal promotion and career growth with company
- Competitive pay plan
- Paid Holidays/Paid Time Off
- 401(k) retirement plan options
- Full benefits including voluntary short and long term disability, dental, health, vision
Responsibilities:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements:
- One year professional Customer Service Experience.
- Proficiency with computers, mobile applications and technology.
- Ability to communicate complex technical concepts to customers.
Additional Preferred skills:
- Previous experience as an automotive Service Advisor and a working knowledge of automobiles.
- Prior automobile sales experience
- Prior automobile technician experience
- A certification through the National Institute for Automotive Service Excellence
- Retail experience.
- Experience with any Toyota facility will be a plus
- Toyota certifications will be a plus
