Field Service Technician

Customer First | Integrity | Excellence | Teamwork | Fun! At Peterson our Vision is to be our customers’ first choice. We put our customers first and continually strengthen our partnerships through our employee’s hard work, ingenuity and determination. Our 85 year history is a reflection of our collective efforts and focus. We provide a family oriented environment that promotes safety, personal growth and professional achievement. Critical to our continued success is hiring and developing exceptional employees. We are deeply committed to providing an environment necessary to attract and retain engaged employees who will relentlessly strive to reach Peterson’s strategic goals and vision. We have high standards for our employees, with good reason. They represent Peterson, our family, our brand, and our values to customers and our team members. Why Peterson? We have high expectations and so do you. You are exceptionally motivated, have outstanding skills, and are looking for more than just a job. We offer competitive wages, generous benefits, and promotional opportunities at a family owned and operated business that really cares about employees. If you want to work side-by-side with others who are passionate about customer service, consider joining our team. You can help us write more chapters in our success story as we move towards celebrating our 100 year anniversary. Job Description Peterson Cat has an immediate need for an experienced Field Service Technician based at our Medford, OR location. SUMMARY This position performs service activities at job sites and customer locations for customer and/or sales and rental fleet equipment. ESSENTIAL JOB FUNCTIONS The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned. Maintain a safe working environment and observe all safety procedures, laws, policies, and rules. Communicate with internal and external customers in a manner that promotes a positive relationship. Travel to and from customer sites to perform maintenance and repairs on equipment in the field. Analyze and diagnose equipment malfunctions. Repair, replace or rebuild engines, transmissions, fuel systems, final drives, steering clutches, cross-shafts, hydraulic components including pumps, motors, valves, and all related components, electrical and air systems. Write service reports that accurately document diagnosis and repairs performed. Possess basic computer knowledge and ability to use service software required in position. Prepare required documentation including work orders, parts lists, and timecards in an accurate and timely manner. Ensure assigned company vehicle maintains a clean professional appearance and is in proper working order. Perform assigned tasks in a timely, accurate, and efficient manner. Follow manufacturer and company service guidelines and procedures to ensure quality work and to preserve and document component failure information for accurate failure analysis. Project a positive professional image with customers. Communicate with customers; keep customers informed on status of work. Develop and maintain a strong customer service relationship with all customer contacts. Operate company or personal vehicle as needed. Maintain punctual, regular, and predictable attendance. QUALIFICATIONS Associates Degree from a fully accredited college or technical/vocational school in Diesel Technology or other closely related field preferred; and a minimum of 6 years of directly related experience in heavy equipment repair, preferably in a heavy industrial environment with or an equivalent combination of education and work experience. Maintain a valid driver’s license with a satisfactory driving record. Ability to become CDL certified with DOT Medical Card. Peterson Machinery Co. is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required. At Peterson, our vision is to be our customers’ first choice. We provide a family-oriented environment that promotes safety, personal growth, and professional achievement. We offer competitive wages, generous benefits, and room to grow within the company. If you want to work side-by-side with others who are passionate about customer service, consider joining the team!