What are the responsibilities and job description for the Regional Veterinary Business Operations Partner position at Petfolk?
Regional Business Partner
Location: New York City, NY or Boca Raton, FL
Employment Type: Full-Time, Exempt
Travel Requirement: <10% within assigned region
The Role
At Petfolk, we're transforming the veterinary industry by blending world-class medicine with hospitality-level experiences — and empowering local leaders to drive the future of pet care.
We're looking for a Regional Business Partner to oversee 15–25 Petfolk Care Centers (PCCs) across our network. This role is not about putting out fires — it's about preventing them. You'll be the driving force behind consistent execution, leadership accountability, and operational clarity across your region.
You're a systems-driven operator who understands the inner workings of a veterinary hospital — from morning huddles to end-of-day reviews. You know how to lead with data, coach with intention, and hold high standards without compromise.
You're not here to hand-hold. You're here to raise the bar.
What You'll Do
🧑🤝🧑 Leadership Development & Accountability
We're on a mission to create a better world for pets, their people, and the professionals who care for them. That means better systems, empowered leaders, and a culture of excellence.
As a Regional Business Partner, you'll be at the heart of this transformation — setting the standard, driving results, and helping our teams thrive.
💰 Compensation & Benefits
Apply today and help us build something better — together.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
Location: New York City, NY or Boca Raton, FL
Employment Type: Full-Time, Exempt
Travel Requirement: <10% within assigned region
The Role
At Petfolk, we're transforming the veterinary industry by blending world-class medicine with hospitality-level experiences — and empowering local leaders to drive the future of pet care.
We're looking for a Regional Business Partner to oversee 15–25 Petfolk Care Centers (PCCs) across our network. This role is not about putting out fires — it's about preventing them. You'll be the driving force behind consistent execution, leadership accountability, and operational clarity across your region.
You're a systems-driven operator who understands the inner workings of a veterinary hospital — from morning huddles to end-of-day reviews. You know how to lead with data, coach with intention, and hold high standards without compromise.
You're not here to hand-hold. You're here to raise the bar.
What You'll Do
🧑🤝🧑 Leadership Development & Accountability
- Hire and retain top-tier hospital leaders (Business Partners)
- Coach local leaders on KPIs, process expectations, and system execution
- Build individualized development plans and hold high-performance standards
- Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups)
- Partner with Learning & Development on performance coaching and readiness
- Enforce consistent, daily use of Petfolk's operational playbooks
- Audit KPIs weekly and ensure task completion across all locations
- Identify issues early, retrain quickly, and eliminate ambiguity
- Be the operational "source of truth" across your region
- Provide weekend rotational operations support
- Own business outcomes and drive profitability through KPIs
- Partner with Finance & Strategy to identify risks and close performance gaps
- Monitor DVM schedules and forecast regional needs without burning out teams
- Lead with presence, urgency, and data
- Align closely with Partner Doctors and Regional Medical Partners
- Model and reinforce Petfolk's SWEAT values in every interaction
- Support new PCC launches and strategic initiatives
- Work with HQ teams to implement scalable solutions and flag inefficiencies
- 10 years in veterinary, healthcare, or service-based operations
- 3 years managing 10 multi-site locations (preferred)
- Deep understanding of high-performing veterinary workflows
- Data-driven and detail-obsessed — you lead with metrics, not vibes
- Exceptional communicator who thrives in dynamic, team-driven environments
- Proven leader who builds strong teams and scalable systems
- Aligned with Petfolk's mission to raise the bar in pet care
We're on a mission to create a better world for pets, their people, and the professionals who care for them. That means better systems, empowered leaders, and a culture of excellence.
As a Regional Business Partner, you'll be at the heart of this transformation — setting the standard, driving results, and helping our teams thrive.
💰 Compensation & Benefits
- Base salary range for this role is $105,000 – $120,000
- Bonus opportunities
- Health, dental, vision, disability, and life insurance
- Generous PTO company-paid holidays
- Travel reimbursement & company-covered lodging
Apply today and help us build something better — together.
This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Petfolk is an equal-opportunity employer. It is the company's policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, gender identity or expression, or veteran status.
Salary : $105,000 - $120,000
