District Manager, Petsense

Overall Job Summary

This position is responsible for direction and oversight of all operational and financial aspects of a district of 10-15 stores.

Essential Duties and Responsibilities (Min 5%)

• Drive Sales and Profits:
  • Challenging Store Teams to drive top line sales, margin, and deliver district metrics.
  • Partner with SSC and Store Managers to develop solutions for business related issues and opportunities.
  • Verify the execution of merchandising initiatives.
  • Ensure effective expense control, labor spend, and Profit/Loss management.
  • Protect company assets and help stores reduce shrink by adhering to loss prevention standards.
• Build the team:
  • Recruit and hire Store Managers.
  • Support store level hiring/staffing decisions and retention.
  • Verify and participate in training, development, and coaching.
  • Build and maintain an effective succession plan for the district.
  • Write and deliver Store Manager performance reviews and counseling. Also provide input on performance reviews for store Team Members.
  • Maintain a safe and productive work environment.
• Lead execution of company standards:
  • Evaluate and grade store presentation standards and processes.
  • Protect the brand-identify building maintenance issues, both structural and aesthetic including safety concerns.
  • Ensure compliance to inventory management and freight movement processes.
  • Validate pricing accuracy, conveyance, and promotional activities.
  • Verify Loss Prevention and procedural audit compliance.
  • Support continuous improvement activities throughout the organization.
• Goal setting and promoting customer loyalty:
  • Welcome your customers to Petsense immediately upon entry
  • Ask who they are shopping for today to start a conversation about their pet.
  • Get to know the pet and uncover the customers’ needs.
  • Offer suggestions and recommend products and/or services.
• Handle and resolve customer complaints/issue, assure customer leaves store having had a positive shopping experience.
  • Analyze reporting to identify and overcome customer satisfaction opportunities.
  • Observe and coach customer engagement.
• Grooming/Services/Adoptions/Community Engagement
  • Responsible for grooming salon staffing in partnership with SM and RMS
  • Safety and sanitation in groom salons according to company standards
  • Ensure all stores have adoption partners and hold adoption events on a regular basis
  • Support all company programs to grow sales and create loyalty through services; grooming, training, adoptions
    

Required Qualifications

Experience: Minimum of 5 years retail leadership experience required. Multi-unit retail store management experience preferred.

Education: High school diploma or the equivalent. Bachelor’s degree in business related field preferred.

Preferred knowledge, skills or abilities

• Pet Food, Pet products, and/or Live animal knowledge preferred.
• Profit/Loss, scheduling, shrink control, and payroll management, staffing, hiring, supervision, and counseling experience preferred.
• Proficiency in Microsoft Windows, Excel, and Office products.
• Work varied hours, days, night and weekends as business dictates.
• Must have a valid driver’s license.
  

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/ her supervisor.