What are the responsibilities and job description for the Customer Service Team Lead-Front Desk position at PetSuites?
PET HOST LEAD
Overview
PetSuites Pet Resort & Spa in San Antonio, TX is looking for an experienced Pet Host Lead to join our management team. For over 10 years, PetSuites has provided top notch care to both our customers and their furry family. We are an upscale boarding and grooming pet hotel for dogs and cats. If you’ve got an upbeat, positive personality, professionalism, stamina and great pet handling skills, we may have a Full Time or Part Time position available for you.
Pet Host Lead
Successful candidates will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance, and an upbeat positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer competitive salary based on experience, employee incentives, health and dental insurance and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you. Check out our website http://www.petsuitesofamerica.com for more information about our resort.
Requirements
Must be able to handle dogs of all sizes and cats
Must enjoy working with both people and pets
Must have the stamina to walk energetic dogs as well as ensure our pet resort looks inviting and clean
Must have a flexible work schedule where you can work during the week, as well as, many weekends and holiday time frames
Must be able to follow directions and comply with processes and procedures
Must have a keen sense of observation when observing the pets
Must be able to perform physically demanding tasks; lift up to 50 lbs, stand for long periods
Must have computer knowledge/quick learner
Must have Leadership/Supervisor experience in a team oriented environment
Excellent customer service skills, professional
Organized, detail oriented
PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.