Volunteer Recruitment Support (contract)

Volunteer Recruitment Support

• 40-hour position; includes some weekend and evening hours
• Training will happen on-site at the New Haven unit for the first 3 to 4 weeks then, due to COVID, the role will be performed remotely for an extended period of time (the role will be performed on-site eventually)

Summary:

The Volunteer Recruitment Support assists the colleagues working in the Business Operations department for all recruitment related activities of trial subjects:

• Database development and maintenance, pre-selection of suitable study candidates, organize recruitment-related activities pre-, per-, and post-study. Supports clinical trials by drafting/using different recruitment related documents, performs administrative activities
• Contributes to compliance with regulatory requirements related to the protection of volunteer’s confidential data

Responsibilities:

Subject/Patient Database Maintenance

• SME in a database query ensures all information is entered consistently and correctly so that database is searchable with reliable information
• Assists in the development and maintenance of the PCRU subject recruitment capabilities to conduct a broad range of studies
• Assists in the identification, exploration, and implementation of new methods for subject recruitment to extend the panel
• May assist in the implementation of recruitment campaigns, including the design, drafting & publication of advertisements in various media
• Maintain accuracy, accessibility, and confidentiality of volunteer records and reports
• May act as a primary contact person for new potential volunteers
• Answering incoming calls from potential volunteers responding to any methods of recruitment,
• Inform them about the unit activity, the overall recruitment process, and studies
• Enters gathered information accurately into the database
• Must be able to process new requests from different media (Internet platform and others)
• Contacts volunteers already listed in the database for proactive engagement, answers questions about the clinical trial process. Inform potential volunteers on the next steps and/or scheduled appointments and how to reach the clinical research unit

Recruitment and Screening Activities (overseen by Supervisor)

• Provide support to internal clinical research staff in the pre-selection of subjects for eligibility using protocol inclusion/exclusion criteria
• Communicate protocol requirements to study subjects and patients calling to inquire about specific studies
• May create and manage various communication methods to subjects, including but not limited to letters, text messaging, and mailings
• Manage subject phone calls including scheduling/rescheduling of appointments;
• Responsible for meeting timelines required for filling specific study screenings and for filling cohorts and groups for dosing
• Provides training to less experienced phone screen staff when needed and demonstrates the ability to problem solve
• Maintains a positive and professional attitude to the subject population, understanding they are the first contact subjects have with the CRU
• Track phone call metrics from sources of advertising so that advertising strategies can be decided based on what is most effective
• May write and update recruitment related documents for subject use as appropriate
• Communicate protocol requirements to study subjects and contribute to compliance
• Demonstrate a positive attitude to the subject population to ensure the subject’s trust in clinical research

Support Clinical Trials (under the responsibility of the Principal Investigator)

• Assist in the conduct of clinical trials in the PCRU
• May obtain signed informed consent from candidate trial-subjects
• May assist in staff scheduling as appropriate
• May assist in the data management/cleaning activities for assigned protocols
• Identify new options for problem solving and execution of the protocol
• Document individual subject’s participation while involved in study activities
• Responsible for recording study data, maintaining source documentation, and updating the subject database, not only specific to study participation

Other

• Participate in community outreach efforts
• Assist in development and maintenance of social media presence including managing all website updates (managing ads, posting new content, etc.)
• Assist in the increase of the unit awareness
• Participate in PCRU teams to accomplish business needs and resolve issues
• Ensure data collection of high quality and transfer to relevant departments
• Ability to take over and manage other specific projects
• Participate in the communication and study-related meetings
• Ensure clinical trials are conducted in accordance with scientific, medical, and ethical principles, within regulatory requirements/guidelines, and Pfizer SOPs
• May participate in the different administrative parts related to the execution of Phase I clinical studies.
• Support ongoing capture and analysis of metrics to demonstrate value and increase productivity
• Represents the PCRU on global initiatives as subject matter expert, as appropriate
• May participate in the communication and study-related meetings
• May participate in the different financial matters, including purchasing/orders management, contact with suppliers, budgets set up and management, monthly expenses justification, bank account management, payment of subjects
• May act as a receptionist.
• Supports ongoing capture and analysis of metrics to demonstrate value and increase productivity
• Participates in the creation and implementation of global and local SOPs

Qualifications:

• Registered Nurse, Licensed Practical Nurse, or a related discipline are required
• Bachelor’s degree is strongly preferred
• Healthcare practice experience/training with a valid license preferred
• BLS certification
• Minimum of 3 years experience in a clinical setting required
• Subject matter expert in database querying
• Proficiency with MS Office tools suite (Excel, Word, etc.)
• Understanding of local regulatory requirements (e.g., ICH, GCP)
• Understanding of the drug development process
• Spanish language fluency is strongly preferred
• Excellent written and verbal communication skills
• Excellent computer skills

Shift and Hours:

Shifts will vary - candidate must be available for any shift

Monday - Friday:

• 7:30a - 4:00p
• 8:30a - 5:00p
• 10:00a - 6:30p

Saturdays (once a month):

• 9:00a - 2:00p

Please note contractors are engaged to provide services to Pfizer on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium, our third-party payrolling partner.