What are the responsibilities and job description for the Customer Success Manager position at PFL?
PFL delivers authentic human experiences by orchestrating impactful direct mail in an ecosystem fueled by data. We bring the measurement, personalization, and predictability we expect from digital to direct mail. We amplify growth for businesses, and we have a proven track record of doing this for some of the biggest brands in the world.
Our Hybrid Experience Platform integrates with your current systems and listens for intent signals?behavioral data?to influence the timing and content for your most effective channel?direct mail.
Who you are:
You desire to be part of a company on the cutting edge of creating a new category within the marketing technology sector. It is important that you thrive in a fast-moving, entrepreneurial environment because you are flexible, adaptable, articulate, and think quickly on your feet. You work hard and are self-motivated. You enjoy counseling customers to become a trusted partner. Customers trust your guidance and love working with you. You are professionally persistent and always do the right thing for the customer. You are focused on customer results and growing your company?s revenue and profit.
Some of the things you will be doing for us:
- Drive revenue by working with current customers to show them ROI
- Expand account footprint by understanding customers overall business and working with variety of departments
- Consult with customers to understand their business challenges and objectives
- Challenge customers to make improvements and expansions to our customers? marketing programs
- Identify strategic accounts and develop success plans
- Work cross-functionally with all departments to ensure perfect customer service and transactional execution
- Communicate internally to ensure PFL?s services and product offerings evolve with customer needs
Your skills:
- Proven ability to sell in a "Farmer" type of role including Upselling/Cross Selling
- Experience in a Solution Selling environment
- Customer Networking and Growth, "Land and Expand"
- Unbeatable listening, verbal and written communications skills
- Advanced business acumen
- Dynamic, self-motivated, high-energy team player
- Ability to build and maintain strong cross department relationships in customer company
- Knowledgeable about marketing technology and marketing automation
- Minimal travel required
The rest of the stuff: Compensation based on experience. Full-time position with complete benefit package including health, 401K, disability, vacation, etc.
Click Apply Now below.
PFL is committed to fostering a workplace that connects and honors people for the many aspects that make them unique.
Please note: PFL requires all applicants to be eligible to work within the US and generally will not sponsor visas unless otherwise noted on the position description.