Customer Quality Engineer

At Pharmatech, we prioritize customer satisfaction as the foremost manufacturer of nutritional products, fostering a culture centered on diversity and inclusion. We are committed to transparency and honesty, striving for the well-being of our teams, customers, and community. With competitive compensation and benefits, along with opportunities for continuous growth in a supportive environment, Pharmatech invites individuals who align with our values to join our team.

Employment Type: Full-Time, On-Site

Industry: Dietary Supplement Co-Manufacturing

Job Summary: The Customer Quality Engineer plays a crucial role in ensuring the highest quality standards for products co-manufactured for our clients. This position involves close collaboration with customers to understand their quality requirements and ensure these standards are integrated and maintained throughout the manufacturing process. The role is essential in building and sustaining client trust through consistent delivery of high-quality dietary supplements.

Key Responsibilities:

• Collaborate with clients to understand and document their quality requirements for dietary supplement products.
• Develop and implement quality control processes in alignment with client specifications and regulatory standards.
• Conduct regular quality assessments of products and processes, ensuring compliance with both client and industry standards.
• Lead root cause analysis and implement corrective actions in response to customer complaints or non-conformities. Responsible for creation and documentation of these items per company procedures and client requirements.
• Act as a liaison between the co-manufacturer and the client, ensuring clear communication regarding quality issues and resolutions.
• Participate in client audits and prepare necessary documentation and reports.
• Work closely with the manufacturing team to ensure quality standards are understood and consistently applied.
• Continuously review and improve quality processes to enhance customer satisfaction and product quality.
• Provide training and support to manufacturing staff on quality standards and best practices.
• Conduct internal audits for co-manufacturers to ensure compliance across company policies and procedures.

Education & Experience:

• Bachelor’s degree in a relevant field (e.g., Quality Management, Engineering, Food Science).
• Minimum of 5 years of experience in a quality role, preferably within the dietary supplement or pharmaceutical industry.
• Experience working in a co-manufacturing or contract manufacturing environment is highly desirable.

Required Skills & Abilities:

• Strong understanding of quality systems and standards relevant to the dietary supplement industry, including cGMP for NSF/NSF Sport, FDA CFR 111, and other regulatory requirements.
• Excellent problem-solving and analytical skills.
• Effective communication and interpersonal skills to interact with clients and internal teams.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in quality management software and tools. (Knowledge of Asana Software is a plus)
• Detail-oriented with a strong focus on accuracy and compliance.
• Proven experience with technical writing and use of root cause analysis tools to clearly document nonconformances.

Working Conditions:

• Office and manufacturing environment.
• Standard working hours with flexibility to address urgent client needs or quality issues as they arise.