What are the responsibilities and job description for the Customer Experience Specialist position at Phase 3 Marketing and Communication?
Job Description:
Our Customer Experience Specialist position is responsible for account coordination and sales support to ensure the retention and growth of multiple customer accounts.
Job Responsibilities:
- Customer service, order entry, forecasting, quoting, and reporting
- Achieving customer satisfaction by efficiently managing requests for pricing/estimating, order entry, implementing change orders, project consultation, monitoring production and due dates (project management), and communicating with senior sales and production
- Primary point of contact for the work they manage and responsible for reporting, problem solving, quoting, and paperwork required
- Sourcing, data entry, timely follow up to all quotes and client requests, and general administrative responsibilities
- Relationship building skills and be comfortable working directly with clients
- Provide client consultation, pricing, ongoing account maintenance, and have expert knowledge of all Phase 3 products
Job Requirements:
- Bachelor’s degree preferred
- Minimum of 2 years account management/customer service experience required
- Must work well in a very fast-paced, deadline-oriented environment; have strong organizational and problem-solving skills; good attention to detail; be able to communicate effectively and work well with others in a team environment
- Working knowledge of Microsoft Office software, Adobe Illustrator, and Suite
- Expert relationship building skills
- Detail oriented
- Expert organizational skills
- Project management, event management, or prior administrative skills preferred
Company Wide Benefits:
- Medical Dental Vision
- Company Paid Life Insurance and AD&D
- Health Savings Account
- Employee Assistance Program
- 401k and Roth IRA
- Active & Fit
- Generous PTO schedule
- $500 Employee Referral Bonus
About Phase 3 Marketing & Communications:
Phase 3 Marketing and Communications is an integrated marketing services company providing solutions from ideation to execution. Our mission is to simplify life for marketers by delivering the most-needed marketing services in-house, under one roof.
A certified Minority Business Enterprise (MBE) and Corporate Plus® member, Phase 3 has offices in Atlanta, Charlotte, Dallas, Nashville and the New York City metropolitan area. Since its founding in 2001, Phase 3 has been recognized as a top company by Inc. 5000, Printing Impressions, Atlanta Business Chronicle, Charlotte Business Journal and Nashville Business Journal.
Phase 3 Marketing and Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.