Applications Engineer

Phase3D        Applications Engineer             Chicago, IL    

About Phase3D: We are developing computer vision technology which performs in-situ monitoring for industrial 3D printing (additive manufacturing, AM). This technology dramatically changes the metal AM industry by providing immediate component certification and early cancellation of defective builds. Our vision is to provide the additive manufacturing industry with a trusted method to validate part quality in real time.

The Phase3D headquarters is in Chicago, located 5 miles from the Chicago Loop. We work closely with federal scientists and engineers to develop machine vision technology for additive manufacturing (camera and software based). We have established research partnerships with multiple national laboratories, US departments, NASA, and research institutions.

About Phase3D Culture: Phase3D is currently a small team, comprised of independent thinkers, working to solve challenges in software development, data analysis, mechatronics, electrical engineering, and computer engineering. We are a cross-disciplined group and are excited to be pioneers in the rapidly evolving field of artificial intelligence and machine learning for 3D printing. This is a fast-paced, startup work environment, but with the resources and facilities of a US national Laboratory. This means a lot of variability of workflow and responsibilities, with an emphasis on creative problem solving.  You will have the chance to be a part of a team making headlines in the 3D printing world.

About the Role: We are looking for a candidate with a well-rounded set of skills to support Phase3D’s product deployment, customer sales engineering, and product development. This role will incorporate a mix of fast paced engineering, sales, and operations work, including process development, data analysis, and travel to 3D printing sites such as NASA, the US Air Force, DOE national labs. This role will manage strategic customers and work on projects to mature the readiness level of Phase3D’s products.

Applications Engineering (50%)

·       Manage customer implementation of Phase3D products after installation

·       Design, oversee, and improve experiments for product adoption at customer sites

·       Qualify customers and progress them through the sales funnel

·       Track customer performance and risks

·       Meet with customers directly to review KPIs, discuss project progress, and identify and develop next steps for adoption and implementation of Phase3D

·       Attend industry conferences to communicate the value of Phase3D and meet with existing customers

·       Oversee the internal transition of customers from the commercial team to operations for installation and support

·       Visit customer sites (NASA, Argonne Lab, Oak Ridge Lab, the US Air Force, etc.)

·       Travel up to 50% (enforced maximum) in first year of role

·       Build preparation for 3D printing

·       Collaborate with Phase3D engineers on R&D projects and improvements

Project Deployment and Preparation (20%)

·       Implement lean six-sigma production

·       Pitch, scope, and execute production improvement projects

·       Oversee goods in and out

·       Optical experimentation

·       Help create and refine standard operating procedures (SOPs)

·       Delivering Phase3D products to customers

Minimum Education / Certification Requirements

·       Required education and degree type: mechanical, aerospace, industrial operations, or electrical engineering

·       2-4 years experience in hardware focused roles

·       Education and/or industrial experience related to manufacturing, technology, computer science, etc.

·       Camera-based hardware/software development, or knowledge of hardware-software interfacing

·       Logical problem-solving skills

·       Strong interpersonal and communication skills, fluent in writing and speaking English

·       Strong organizational and time management skills

Desired Job Requirements

·       Can-do attitude and resilience in troubleshooting issues with customers and installations

·       Experience in going above and beyond listed job role to fill identified gaps

·       Experience in personal projects to further develop engineering skills and background

·       Willingness to learn, be flexible, and have fun!

Work Location

·       Hybrid and flexible options available, but required to be present in Chicago, IL for 1 week per month.

·       Ability to travel domestically up to 50% of time

Benefits

·       Competitive Salary

·       Equity offering

·       PTO program

·       Mentorship program

·      Healthcare coverage premium

Phase3D is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.