Social Services Coordinator

Are you passionate about helping the elderly and disabled population live active and independent lives? Then we've got great news for you! Phoenix Family is looking for a dynamic and dedicated Service Coordinator to join their team and make a positive impact in the lives of seniors in central Kansas City, MO. In this full-time (40 hours/week) position, you will be responsible for connecting elderly and disabled residents with vital supportive services, such as assessments, case management, referrals, advocacy, and education. This is an incredible opportunity to help those in need and become part of an outstanding team of professionals. Don't wait - apply today and start making a difference!

JOB SUMMARY

• Identify supportive services and other resources for older adult and disabled residents including medical, financial, mental services as well as assistance programs.
• Actively demonstrate high level of discretion and autonomy regarding program development, resident life skill enhancement, and overall administrative tasks and duties as assigned.
• Daily communication with residents to evaluate immediate needs and provide appropriate referrals to community social service agencies as necessary.
• Monitor resident progress and provide case management: Continuing assessment and crisis intervention skills utilized to ensure residents receive/obtain necessary services and referrals.
• Maintain communication with management regarding resident daily living needs to enable residents continued independent living.
• Assist management in defusing resident problems and offer appropriate social services assistance.
• Assist management and family members, as necessary, to adhere to resident requests to move to a higher level of care facility along with any other personal requests that do not endanger and/or compromise the resident’s safety and/or health.
• Provide individual support to residents and their family members as needed (i.e. discuss anxieties and stress caused by illnesses, difficulties in coping with residual physical disabilities, financial strain and fears related to helplessness and death).
• Provide assistance, as needed, to residents in preparing documents (i.e. Vial of Life, Emergency Information Sheet, Medicare, and Medicaid applications).
• Maintain detailed files on all residents documenting contacts, referrals, and all correspondence related to residents.
• Organize and develop special and diverse program events, with resident participation, such as: speakers, recreational and educational activities, and support groups as needed.
• Disperse food to residents through various food programs, including Harvesters Mobile Food Pantry. Lifting to 50 lbs. may be required.
• Maintain detailed information on all programs, activities and/or services and distribute to residents through resident meetings.
• Design and distribute monthly newsletter and calendar to residents.
• Attend Resident Association meetings, Service Coordinator meetings, seminars and conferences, and other meetings as requested.
• Attend training on senior oriented topics as required by HUD.
• Practice the strengths based approach and strive toward resident self-sufficiency with every service and program provided and created.

JOB REQUIREMENTS

• Bachelor’s degree in social services field preferred but may be substituted with significant experience working directly with seniors.
• Ability to use oral and written skills to effectively communicate with residents, staff, and community social service agencies.
• Ability to develop positive relationships with residents to assess needs and provide referrals.
• Knowledge of community resources available to older adult and disabled residents.
• Experience in problem solving and demonstrated skills in conflict resolution.
• Proficient in Excel, Word, Publisher
• Culturally sensitive; able to recognize individual differences to manage relationships and interactions with others.
• Familiar with the strengths-based approach to service delivery.
• Willingness to organize and create culturally diverse programs.
• Excellent oral and written communication skills.
• Ability to master Phoenix Family’s database to run reports and enter client information.

Job Type: Full-time

Pay: $21.05 - $25.36 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Experience:

• Case management: 3 years (Preferred)

Work Location: In person

Salary : $21 - $25