What are the responsibilities and job description for the At Your Service Agent (AYS) position at Phoenix Marriott Resort Tempe at the Buttes?
Description :
To serve as the main point of contact for all guest requests and needs. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and fully own the guest issue. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.
Knowledge and Skills :
Education: High School education or equivalent experience.
Experience: Experience required by position is from three months to one full year of employment
in a related position with this Company or other organizations.
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Marriott services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Work Location: In person
Salary : $16