What are the responsibilities and job description for the Patient Care Coordinator II position at Phoenix Physical Therapy?
Phoenix Physical Therapy has been focused on supporting our communities with local outpatient clinics for more than 20 years. We provide patients with physical therapy, occupational therapy, athletic training and massage therapy services in a welcoming environment. Our experienced clinicians are committed to delivering a great patient care experience from beginning to end. At Phoenix, we help our patients Recover, Recharge & Rise!
POSITION SUMMARY:
The Patient Care Coordinator II serve as an initial point of contact in a clinic setting by performing check-in/check-out functions and booking patient appointments. Performs receptionist duties for the clinic.
KEY RESPONSIBILITIES:
- Greets and registers patients or other visitors, informs staff of patients' arrival, and directs patients to appropriate department or examination room.
- Gathers and updates patient contact or other personal information.
- Collects and inputs patient insurance information and verifies active coverage or eligibility.
- Collects co-pays or other fees due to the facility. Answers and transfers phone calls, schedules appointments, arranges for referrals, or relays messages.
- May perform occasional clerical duties, such as data entry, filing, or photocopying; clerical duties may require experience with medical records or electronic health record systems.
- May assist in the clinic to; clean, disinfect, and general cleanliness.
- Perform other office support work as needed.
- Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
- Other duties as assigned.
MINIMUM JOB REQUIREMENTS:
Education / Training:
- High School Diploma or GED required; Associates Degree or college level business courses preferred.
- 2 years of previous experience in a medical office, customer service, or other related business where strong communication, organization, and follow-through skills were required.
- Current CPR Certificate
Specialized Knowledge/Skills:
- Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.
- Ability to communicate effectively and professionally with a wide variety of people.
- Strong organizational skills with attention to detail and accuracy.
- Proficient with Microsoft word, strong data entry skills with EMR systems
- Ability to handle multiple tasks in a very busy environment.
Physical Requirements:
- Consistent and regular use of phone required.
- Must be able to keep numbers in correct order on a very consistent and regular basis.
- Regular and consistent use of keyboard and mouse.
- Ability to climb stairs on occasion.
- Must be able to occasionally lift up to 25 pounds.
- Consistent sitting for many hours at one time. Majority of day (75% ) is spent sitting at a desk.
- Additional challenges may arise, at which time Phoenix may revise this job description.
***Phoenix Physical Therapy is committed to having a workforce that reflects diversity at all levels and is an equal opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.
